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Senior Payment Operations Engineer

Company: Fiserv
Location: Sunnyvale
Posted on: May 5, 2021

Job Description:

What does an exceptional Senior Payment Operations Engineer do?

We're looking for an experienced Payment Operations Engineer to help Clover continue to grow the future of payments.  You will be responsible for working with a cross-functional team to ensure execution. We need you to plan and execute with sensitivity to releases, technical stack and customers as well as have a strong understanding of product features and end-user experience.

You will be defining operation excellence and providing direction to highly reliable payment infrastructure solutions based on Cloud technologies. A successful candidate will be highly skilled, detail-oriented, results driven, and enjoy working in a fast paced, exciting environment.

As a Senior Payment Operations Engineer you can look forward to:

  • Building relationships with Payment and Server Infra Engineers, QA ,Customer Support and Incident Management engineers.

  • Developing a deep understanding of Clover/Fiserv’s  payments flow.

  • Monitoring and increase the reliability of the payments systems.

  • Defining and managing best practices on Payment On Call and escalations.

  • Creating tools and Dashboards to provide increased visibility and monitoring capabilities of Payment Services and Transactions.

  • Creating and maintaining payment system architecture diagrams and topologies.

  • Identifying, prioritizing, investigating and resolving payment issues.

  • Communicating issue impacts and end results to Leadership team.

  • Working with manager to translating operational pain into system and process requirements.

  • Active participation in agile (Scrum) deployment team activities.

  • Partnering with business and technical SMEs to understand relevant data, analyze and perform necessary deep dive to solve given business problem, summarize and present key findings.

  • Reviewing and approving release deployment instructions.

  • Researching and recommending application monitoring opportunities and enhancements.

  • Building global Hybrid-cloud based support delivery teams.

  • Monitoring hardware health, processes and key business processes running on our servers.

  • Project planning and documenting actions for monitoring and alerting.

  • Working closely with the application development organization and other functional IT areas to determine best practices, tuning, and problem resolution and root cause analysis.

  • Recommending strategies for process and monitoring improvement.

  • Creating high quality documentation that meets the needs and expectations of the stakeholders.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

  • Bachelor’s Degree required.

  • 5+ years system/server operation experience.

  • Experienced in creating dashboard for Kibana, Wavefront, Splunk or Sigma

  • Experience in writing SQL queries to pull data from Database

  • Experience in monitoring Service on AWS/GCP is required

  • Write custom dashboards using Web/Java script

  • Hands on Experience in developing dashboards using two or more tools like Kibana, Wavefront, Splunk or Sigma.

  • Strong understanding of multi-tier architecture and infrastructure configurations.

  • Familiarity with common networking practices.

  • Experience in Scripting using Python or similar scripting language.

  • Experience in reporting with Confluence and slides.

Preferred Qualifications:

  • Experience in Cloud Services Operation, monitoring cloud platforms. (AWS/PCF/GCP)

  • Experience with credit card processing, e-commerce, shopping cart, or payment service gateways.

  • Experience with large to medium size e-commerce merchants or Payment vendor.

  • Familiarization with Agile development process.

  • Exposure to POS Hardware and/or Software for Clover Station Pro, Mini, Flex or Go.

  • Experience in analyzing Android logs and Network traces.

Learn more about Clover:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Join the Fintech and SaaS revolution that is helping small businesses grow faster and get the technology and insights previously available only to the “big guys.” At Clover, you will be part of an entrepreneurial team working in a fast-paced and high growth environment, with the benefits of a parent company, Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today.

Clover delivers the leading Point of Sale system with an elegant end-to-end solution that incorporates beautiful devices, cloud-based POS software, payments processing, platform API’s for third-party developers, and an ecosystem with over 220 apps. The Clover platform delivers solutions in a scalable and modular fashion that powers tiny merchants through large football stadiums, supporting millions of transactions daily. Our devices and platform form the backbone of millions of payment interactions between merchants and their customers daily. We are looking for self-starters with a passion for technology who want to help us impact millions of merchants' lives one transaction at a time.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Keywords: Fiserv, Sunnyvale , Senior Payment Operations Engineer, Other , Sunnyvale, California

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