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Technical Writer

Company: Juniper Networks
Location: Sunnyvale
Posted on: May 3, 2021

Job Description:

The Information Experience (iX) team develops and delivers the content our customers need to install, manage, and configure Juniper's products and solutions. Juniper Networks is all about powering connections and empowering change. In the iX team we strive for that daily by:

  • Putting teamwork first. We know that we can do so much more collectively than we can individually. We are respectful, collaborative, inclusive, and courageous. We also remember a huge part of teamwork is not taking ourselves too seriously and every day we try to sprinkle a little bit of fun into the mix.
  • Being unafraid to fail. We know that everything won't be done perfectly the first time. We go for it anyway. When we make mistakes, we get up, brush ourselves off, learn from the experience, support each other, and try again.
  • Remembering why our work is important. Our job is to help make our customers successful. We do this through simplified onboarding, intuitive help in our applications, and giving customers the content they need when they need it. When we do this, we help make their lives better, which has intrinsic meaning. We also help make something essential to life as we know it, connectivity from anywhere to anywhere, possible. We measure our success against these goals.

We are looking for a curious Technical Writer to join our mighty team! In this role you'll create customer-focused product documentation, including in-product guidance, comprehensive concepts, examples, tasks, and reference information for Juniper's cutting-edge Cloud Services and Network Management products. The role requires the ability to grasp and translate complex technologies into easy-to-use content for our customers. The ideal candidate is a persistent self-starter with strong collaborative skills, who enjoys continuous learning and professional growth.

Responsibilities:

  • Design, develop, deliver, and maintain customer-facing, best-in-class user documentation.
  • Produce a range of deliverables, including getting started guidance, in-product content and microcopy, video scripts, installation instructions, short feature descriptions, and more.
  • Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs.
  • Analyze specifications and product descriptions and recommend the best documentation approach.
  • Translate engineering documents into prescriptive content that enables customers to implement the scenarios in their own networks.
  • Follow established style and process guidelines to provide consistency and completeness.

Minimum Qualifications:

  • Demonstrated ability to produce high-quality, accurate, and easy-to-use technical documentation, preferably for advanced software products.
  • 2+ years of experience writing product documentation for enterprise technology.
  • BA/BS in Technical Writing, English, Computer Science, or related degree or comparable experience.
  • Good understanding of technology concepts such as cloud computing, networking, data centers, security, or other advanced software technology.
  • Ability to research complex technical concepts (independently and collaboratively).
  • Familiarity with XML authoring and content management tools.
  • Strong problem-solving skills; ability to make progress with less-than-complete information.
  • Excellent communication and collaboration skills.

Preferred Qualifications:

  • Familiarity with DITA/XML authoring principles and content management concepts.
  • Hands-on experience with technology such as cloud computing, networking, data centers, or security.
  • Some experience with one or more modern content concepts such as Search Engine Optimization (SEO), developing scripts for instructional videos and multimedia productions, writing microcopy, User Experience (UX), digital publishing, content/web analytics, and more.

Keywords: Juniper Networks, Sunnyvale , Technical Writer, Other , Sunnyvale, California

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