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Support Sales Program Lead, SMC & Partner Segments

Company: Microsoft Corporation
Location: Sunnyvale
Posted on: May 3, 2021

Job Description:

How would you like to apply your sales, marketing & operations expertise to empower our Support and Customer Success teams to ensure optimal performance with the Small, Medium, and Corporate (SMC) and Partner segments? If so, then this could be your next great career adventure!

In **WW Support & Customer Success Programs (WWS&CSP)** , our goal is to delight customers and consistently exceed their every interaction through a connected customer experience. We are dedicated to delivering customer value through support and consumption while meeting our contractual obligations and delivering an outstanding customer experience with speed, efficiency, and innovation.

The **WWS&CSP** organization sits within the **Customer Experience & Success (CE&S)** organization. CE&S consists of 31,000+ professionals globally. With customer experience being the next competitive differentiator, customers are looking for a true partner to guide their transformation. The CE&S responsibility and accountability is to deliver a differentiated, connected customer experience that spans the entire customers lifecycle as we look to delight our customers and exceed expectations across every touchpoint. Through the successful implementation of our CX strategy, we will provide lasting impact for our customers by creating real-time value. Simply put, CE&S will bring the Connected Customer Experience to life.

The **Support Sales Program team, part of WWS&CSP within CE&S** , is responsible for partnering closely within the Support Offerings, Support Go-to-Market, Customer Success Business Operations (CSBO), Delivery Excellence, and Delivery Business Management, as well as across the WW Solutions and field teams to enhance, align, and simplify the field support sales experience enabling us to reach more customers, enhanced our value, and accelerate consumption.

The **SMC and Partner Support Segment Lead** has the task to support revenue performance by ensuring the sales force is equipped to sell our Support Offerings, by synthesizing sales feedback to effectively align the needs of the field with Support Offerings and GTM solutions, and by demonstrating global expertise in how we meet the field and customer Support needs across SMC and Partner segments.


+ **SMC and Partner Support Sales Expert:** Define, deliver, and execute the Support sales strategy against measurable KPIs that accelerate Support billed revenue and consumption business, and result in new sales motions, programs, sales process efficiencies, and new offerings or features.

+ **Business Expertise & Analytics:** On-demand insight and understanding of business & metrics including Support billed revenue, Unified conversions, offering performance, and supporting programs/resources in support of effectively driving sales performance at scale and providing key insights to the business.

+ **Voice of the Field/Voice of the Customer:** Synthesize sales feedback to effectively align the needs of the field with Support Offerings and GTM Solutions in landing, readiness, and GTM materials to support the segments.

+ **Partner** closely with the WW Solutions team, Customer Success Unit (CSU), Industry teams, and across S&CSP organization to ensure our offering, messaging and position aligns with our customer needs and provides differentiated value. Identify optimal customer feedback mechanisms to surface key insights and incorporate them in the overall GTM approach. Understand dependencies and business requirements from diverse stakeholders.


+ 7+ years of experience in technology product or solutions sales and/or marketing

+ Significant experience in industry sales, partner, & channel management with demonstrated success in driving revenue growth in new business models.

+ Strong understanding of the different nuances of the SMC and Partner sales segments

+ Ability to work autonomously, be results-driven, and demonstrate the ability to influence across group agendas (including at an executive level) while driving non-reporting teams to perform.

+ Ability to be articulate, to think strategically and in a structured manner, and to land data-driven recommendations with business partners at a senior executive level.

+ Demonstrated expert in landing programs and sales initiatives coupled with cloud solution area expertise (preferred).

+ Excellent business analysis, communication, and presentation skills

+ Thrive in collaborative, cross-functional team environments with ability to gain followership.

+ An entrepreneurial spirit passionate about building new projects and processes within a fast-paced environment, while changing the way customers perceive our brand and products.

+ A Bachelor's Degree (BS/BA) or equivalent experience; MBA, preferred.

**Location/Travel:** You may be based anywhere in the U.S. You can expect limited global travel, approximately 20%, contingent upon Covid-19 restrictions.

**_Join us and be one who empowers billions!_** _That's incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world._


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Keywords: Microsoft Corporation, Sunnyvale , Support Sales Program Lead, SMC & Partner Segments, Other , Sunnyvale, California

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