How would you like to apply your sales, marketing & operations
expertise to empower our Support and Customer Success teams to
ensure optimal performance with the Small, Medium, and Corporate
(SMC) and Partner segments? If so, then this could be your next
great career adventure!
In **WW Support & Customer Success Programs (WWS&CSP)** ,
our goal is to delight customers and consistently exceed their
expectations...in every interaction through a connected customer
experience. We are dedicated to delivering customer value through
support and consumption while meeting our contractual obligations
and delivering an outstanding customer experience with speed,
efficiency, and innovation.
The **WWS&CSP** organization sits within the **Customer
Experience & Success (CE&S)** organization. CE&S consists
of 31,000+ professionals globally. With customer experience being
the next competitive differentiator, customers are looking for a
true partner to guide their transformation. The CE&S
responsibility and accountability is to deliver a differentiated,
connected customer experience that spans the entire customers
lifecycle as we look to delight our customers and exceed
expectations across every touchpoint. Through the successful
implementation of our CX strategy, we will provide lasting impact
for our customers by creating real-time value. Simply put, CE&S
will bring the Connected Customer Experience to life.
The **Support Sales Program team, part of WWS&CSP within
CE&S** , is responsible for partnering closely within the
Support Offerings, Support Go-to-Market, Customer Success Business
Operations (CSBO), Delivery Excellence, and Delivery Business
Management, as well as across the WW Solutions and field teams to
enhance, align, and simplify the field support sales experience
enabling us to reach more customers, enhanced our value, and
The **SMC and Partner Support Segment Lead** has the task to
support revenue performance by ensuring the sales force is equipped
to sell our Support Offerings, by synthesizing sales feedback to
effectively align the needs of the field with Support Offerings and
GTM solutions, and by demonstrating global expertise in how we meet
the field and customer Support needs across SMC and Partner
+ **SMC and Partner Support Sales Expert:** Define, deliver, and
execute the Support sales strategy against measurable KPIs that
accelerate Support billed revenue and consumption business, and
result in new sales motions, programs, sales process efficiencies,
and new offerings or features.
+ **Business Expertise & Analytics:** On-demand insight and
understanding of business & metrics including Support billed
revenue, Unified conversions, offering performance, and supporting
programs/resources in support of effectively driving sales
performance at scale and providing key insights to the
+ **Voice of the Field/Voice of the Customer:** Synthesize sales
feedback to effectively align the needs of the field with Support
Offerings and GTM Solutions in landing, readiness, and GTM
materials to support the segments.
+ **Partner** closely with the WW Solutions team, Customer
Success Unit (CSU), Industry teams, and across S&CSP
organization to ensure our offering, messaging and position aligns
with our customer needs and provides differentiated value. Identify
optimal customer feedback mechanisms to surface key insights and
incorporate them in the overall GTM approach. Understand
dependencies and business requirements from diverse
+ 7+ years of experience in technology product or solutions
sales and/or marketing
+ Significant experience in industry sales, partner, & channel
management with demonstrated success in driving revenue growth in
new business models.
+ Strong understanding of the different nuances of the SMC and
Partner sales segments
+ Ability to work autonomously, be results-driven, and
demonstrate the ability to influence across group agendas
(including at an executive level) while driving non-reporting teams
+ Ability to be articulate, to think strategically and in a
structured manner, and to land data-driven recommendations with
business partners at a senior executive level.
+ Demonstrated expert in landing programs and sales initiatives
coupled with cloud solution area expertise (preferred).
+ Excellent business analysis, communication, and presentation
+ Thrive in collaborative, cross-functional team environments
with ability to gain followership.
+ An entrepreneurial spirit passionate about building new
projects and processes within a fast-paced environment, while
changing the way customers perceive our brand and products.
+ A Bachelor's Degree (BS/BA) or equivalent experience; MBA,
**Location/Travel:** You may be based anywhere in the U.S. You
can expect limited global travel, approximately 20%, contingent
upon Covid-19 restrictions.
**_Join us and be one who empowers billions!_** _That's
incredible reach. When you combine that with your own inspiration,
plus the freedom and support to make your ideas happen, you can
make a huge impact on how people work and live all over the
Microsoft is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations and
ordinances. We also consider qualified applicants regardless of
criminal histories, consistent with legal requirements.
If you need assistance and/or a reasonable accommodation due to
a disability during the application or the recruiting process,
please send a request via the Accommodation request form
Benefits/perks listed below may vary depending on the nature of
your employment with Microsoft and the country where you work.