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Product Content Manager III : 21-02143

Company: Akraya Inc.
Location: Sunnyvale
Posted on: May 3, 2021

Job Description:

Primary Skills: UI/UX design, Content Management, UX Writing and Authoring
Duration: 12+ months
Location: Remote, CA

  • We are looking for a UX Writer to join our Product Digital Experience Team 
  • Candidates should have experience writing UI microcopy for products, creating onboarding experiences with a digital adoption platform and/or authoring help articles and managing content in Salesforce Knowledge. Overall, you will guide the conversation with users making complex features and concepts easy to understand and intuitive to use.
  • You must be hands-on and demonstrate domain expertise in UX writing for software applications, as well as working with an enterprise CMS. You have good understanding of how to balance business goals with user needs. You can apply design thinking, empathy, and content strategy to create engaging and consistent user-facing messaging.
  • You can collaborate with UX designers, developers, and product managers to produce quality digital experiences. Above all, you will advocate for users and inform, educate, and delight our customers.
  • Collaborate on project plans and cross-functional teams throughout the product lifecycle.
  • Content authoring for portal products, software applications, and user-facing communications.
  • Copyedit and proofread digital (mobile and web) content for grammar, style, tone, and voice.
  • Ability to provide feedback on the visual style, interface, and interaction flow of applications.
  • Organize and manage existing and employee-generated content/documents for publishing.
  • Understand browser capabilities, CMS, JSON code, and HTML to ensure that content schemes are feasible and deliverable.
  • Participate in feature requirements, design reviews, and UAT cycles
  • Strong knowledge of content management with experience on portals and enterprise CMS (examples: dotCMS, gitHub, Salesforce Knowledge, Appcues).
  • Minimum of five years of product software UX writing.
  • Experience implementing content strategy, reviewing feature requirements with PM, working with UX designers, and applying messaging strategy to UI.
  • Proven ability to deliver effective and compelling content online (microcopy, labels, page body copy, error messages, tooltips, help articles, emails, documents, announcements).
  • Influential communication (verbal, written, and presentation) skills.
  • Portfolio review required (samples, websites, process descriptions).
  • Bachelor's degree required
To follow up with any questions, please contact Deepti at 408-907-2727. 
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).

If this position is not quite what you're looking for, visit and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients.
Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. 


Keywords: Akraya Inc., Sunnyvale , Product Content Manager III : 21-02143, Other , Sunnyvale, California

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