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Director

Company: Equinix
Location: Sunnyvale
Posted on: May 3, 2021

Job Description:

Director, UX Design

UX Director Platform

Equinix is one of the fastest-growing data center companies, growing connectivity betweencustomers and partnersworldwide.We arealways looking for creative and forward-thinking people who can help us achieve our goal ofservice experience excellence.

With 200 data centers in over 24 countries spanning 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionateabout delivering software products and services that help our ecosystem create and sustain globalnetwork architecture, network operations, and complex cloud and application solutions.

At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and its our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.

Responsibilities

As the leader of our Platform UX group and member of the UX Leadership Team, you will be a senior leader in the UX organization and will be expected to help shape our emerging culture, organizational processes, and the leadership skills of more junior leaders in the group.

We are looking for a strong UX experience leader that will build and lead a team of world-class digital experience designers to achieve our digital experience platform customer journey. This role will:

  • Lead our Platform UX group which includes our Transactions UX, Customer Operations UX, and Post Purchase/Subscription UX teams.
  • Build effective partnerships with cross-functional stakeholders in product management, engineering, customer operations, and customer experience organizations to ensure healthy and productive outcomes in the initiation, delivery, and post-release of global capabilities across our products and services.
  • Mentor junior managers as they build their team leadership skills fostering open dialog, a supportive and learning culture mindset.
  • Use outstanding verbal, presentation, and written communication skills to advocate for the practice of design and user research in ways that visibly create opportunities for your team to do the best work of their careers.
  • Strike a balance between time to market and experience quality (constantly managing tradeoffs in support of your team).
    Keep the customers ease of use as a top priority while aligning to business outcomes
  • Advocate for UX being a first-class citizen in the Agile development methodology ensuring the team under your leadership has appropriate resources and timelines to deliver at the highest possible quality.
  • Flex your Design Thinking skills to stage and capitalize on workshops to further project design objectives, our team processes, and operating model.
  • Partner with our UX Research Practice to gather user feedback and test user reaction and perceptions to early concepts and close to final prototypes. Analyze results to provide actionable data and insights to product management, engineering, and customer success team.
  • Be a change agent with a forward-looking attitude willing to be self-reflective and model a learning mindset as we grow and evolve UX at Equinix.
  • Practice servant leadership methods to demonstrate to the team and the broader UX organization a willingness to actively support and nurture the highly capable talent under your leadership.

Qualifications

  • Bachelor's degree or equivalent experience in the fields of Design, Cognitive or Experimental Psychology, Human-Computer Interaction, Human Factors, Computer Sciences, or related disciplines
  • Able to work from out our Sunnyvale product development center (when we return to office)
  • Masters Degree in a related field preferred
  • 15+ years of experience in the UX field required
  • 10+ years of experience in leading User Experience design teams of 10+
  • 6+ years of experience in Cloud, SaaS, and technology platform experience design
  • Experience leading a design team across multiple geographies (this team is spread across the US and Singapore)
  • Previous experience in enterprise software solutions in B2B with a focus on IT infrastructure, networking, or related industries a strong plus
  • Experienced in agile development with a proven track record of managing the process and demonstrating UX efficacy in the model
  • Exceptional verbal, written, and interpersonal communications skills

Equinix is an equal opportunity employer. All applicants will be considered for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

Keywords: Equinix, Sunnyvale , Director, Other , Sunnyvale, California

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