Operations Manager, Onsite Events
Company: Maritz Global Events Inc
Posted on: May 3, 2021
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The Operations Manager, Onsite Events directs activities of
assigned direct reports to ensure all customer service levels and
deliverables pertaining to the assigned account are achieved.
Delivers comprehensive leadership to clients and dedicated service
partners; oversees the compliance and adherence to the event
program process; provides assigned team with support, coaching and
training; and manages special projects.
Number of Direct Reports: May manage from 4-20 direct
Budgetary Responsibility: No
Level of Responsibility
Works with wide latitude for unreviewed action or decision
(employee can deviate from procedures to resolve situation with
Reporting and Working Relationships
Title of Manager: Director of Operations
Title of Direct Reports:
Title of Peers:
Internal and External Contacts:
Employee Management:Supports and coaches assigned direct reports on
core job responsibilities related to the sourcing, planning and
execution of the clients meeting and events program.Leads team
meetings with direct reports to discuss volume, productivity,
customer deliverables, process, and service levels. Encourages the
sharing of industry trends, ideas, special educational
opportunities and best practices. Act as subject matter expert
(SME) to ensure consistency and training for all, using best
practice approach, experience and knowledge. Works 1:1 with
employees to identify areas of improvement, growth and
opportunities.Reviews, tracks and/or approves vacation time,
expense reports, payroll, time and other employee systems for
direct reports. Interviews and selects direct reports. Oversees
training and onboarding process.
Client and Partner Team Relations:Participates in client meetings
and presentations to explain operational processes, review project
updates and workload, and resolve challenges. Leads regular
meetings with dedicated service partner teams (including but not
limited to Catering, Facilities, Production, AV, Security,
Transportation, and Janitorial), ensuring consistency of process
and service level expectations.Maintains proactive, positive, open
line of communication with client to ensure understanding of
expectations and client satisfaction. Helps manage or limit client
liabilities. Acts as the main client contact point regarding
operational issues, escalations, concerns and responses.
Communicates any client or service partner inquiries which have the
potential to escalate to the Director of Operations.
Project/Process Management:Strategizes with Strategic Account
Director and Director of Operations to identify, develop, and
ensure implementation of SOP's and standard practices and process
improvements. Oversees metric tracking for assigned team. Ensures
that customer satisfaction via client survey and benchmarks results
are analyzed and communicated for the purpose of developing direct
reports and ensuring and improving client satisfaction.Manages
various projects that support the overall event program as assigned
by Strategic Account Director or Director of Operations.Provides
back-up support for Director, as necessary.
Education or Equivalent Work Experience
Type of Degree: Bach. Degree
Area of Study (Optional)
Years of Experience
4 - 6 years
1.Bachelor's degree or equivalent experience in related field
required. CMP (Certified Meeting Professional) Certification a
2.5+ years of experience in meeting/event planning (including
incentives, association, corporation) or hotel catering,
convention, sales experience required.
3.Ability to thrive in an agile, continuously changing environment.
Proven ability promoting change and efficiencies within an
4.Strong knowledge of program/event management and budget
5.Prior experience leading teams/projects required. Prior
experience managing, coaching and developing direct reports
6.Prior successful experience in developing, managing and
maintaining key client relationships and in effectively handling
7.Professional oral presentation and writing skills required.
8.Excellent computer skills, knowledge of G Suite & ability to
learn new technology quickly.
Travel Required: No
Percentage of Time Required
This job description is designed to indicate the general nature and
level of work performed by associates within this classification.It
is not designed to confirm or be interpreted as a comprehensive
summary of all duties, responsibilities and qualifications required
of associates assigned to this job.
Maritz will only employ applicants who have authorization to
work permanently in the U.S. This is not a position for which
sponsorship will be provided. Those who need sponsorship for work
authorization now or in the future are not eligible for hire. No
calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to sex, race, color, religion, national origin, age, marital
status, political affiliation, sexual orientation, gender identity,
genetic information, disability or protected veteran status. We are
committed to providing a workplace free of any discrimination or
harassment. If you have a disability and are having difficulty
accessing or using this website to apply for a position, you can
request help by calling 1-636-827-1371 or by sending an email to
Keywords: Maritz Global Events Inc, Sunnyvale , Operations Manager, Onsite Events, Other , Sunnyvale, California
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