SunnyvaleRecruiter Since 2001
the smart solution for Sunnyvale jobs

Lead Customer Success Engineer

Company: Contemporary Staffing Solutions
Location: sunnyvale
Posted on: May 3, 2021

Job Description:

Compensation : 115000.00 - 120000.00 USD/YEAR

Start Date : 01/24/2021

Hours : Full Time

Required Years of Experience : 7-10

Required Education : Bachelors in Computer Science or Related Field

Travel : No

Relocation : No

Job Description :

Direct Hire

Responsibilities

  • Integrate, implement and onboard the Customer Care Automation platform with enterprise and mid-market Retailers.
  • Provide technical support for enterprise customers youve onboarded.
  • Make your customers referenceable due to their positive experience during onboarding.
  • Develop a trusted partnership with key stakeholders and executive sponsors within customer organizations.
  • Contribute to the team with documentation, knowledge sharing and best practice development.
  • Provide insightful suggestions for improvements and enhancements that can be executed by our product and development teams.
Required Qualifications :

Requirements

  • 4 year degree required in a technical field
  • 5-7+ years of experience in development, professional services, technical support, or sales engineering
  • Leadership/Management Experience Required
  • 2+ years of experience in SaaS and/or Enterprise Software
  • Must be willing and skilled in customer-facing interaction as this will be an IC role as the team grows
#LI-LM1
  • General coding skills are nice to have but not mandatory: Python and Django, Web Application basics
  • Demonstrate the ability to work with third-party service providers like Amazon AWS, Twilio, SendGrid, CloudKarafka
  • Demonstrate competence in Linux / Unix
  • Demonstrate the ability to understand API documentation and make manual API calls using Postman or similar tools, and manual testing methodology
  • Able to manipulate data and generate performance metrics using SQL queries, Google Analytics, and spreadsheets
  • Demonstrated ability to credibly and effectively communicate, present and influence at all levels of customer organizations
  • Prior experience or proven ability to successfully work in the field
  • Well versed with Salesforce, GitHub, Jira and other SaaS vendors
  • Previous experience working as a field-based CSM, SE, TAM or related role is a plus
  • Industry expertise in eCommerce, Retail, Digital Advertising, etc is a plus

Corporate
161 Gaither Drive, Suite 210
Mt. Laurel, NJ 08054

We are experiencing a temporary connectivity issues with one of the servers in your area. Please hold on, the connection will be resumed shortly.

Keywords: Contemporary Staffing Solutions, Sunnyvale , Lead Customer Success Engineer, Other , sunnyvale, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Sunnyvale RSS job feeds