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IT Operations Manager

Company: Danaher Group
Location: Sunnyvale
Posted on: May 3, 2021

Job Description:



From the start of the COVID-19 pandemic, Danaher and its operating companies have been in the fight, innovating solutions for testing, treatment, and vaccine development. As our teams have been dedicated to this important work, theres nothing more essential to us than their safety and well-being. We are more committed than ever to our shared purposeHelping Realize Lifes Potentialand growing our team remains critical. We are hiring for roles across the company and around the world.

Learn more about Danahers response to the pandemic here .

Cepheid This job is available in 2 locations Category Information Technology Job Id R1141968

As the IT Operations Manager for Cepheid, you will be responsible for ensuring the companys infrastructure and processes are operating at the highest levels and within specified SLAs. You will also be a source of accountability for, and a champion of continuous improvement by analyzing and forecasting trends using data from monitoring and ITSM solutions. This includes managing both IT staff responsible for monitoring and automation, as well as managed service providors supporting Cepheid IT operations. Finally, the IT Operations Manager will work closely with the IT executive staff and decision makers in other departments in order to identify, recommend, implement, and support cost-effective technology solutions for all aspects of the organization.

Were looking for someone who is:

A problem solver. You aren't afraid to go deep, experiment, learn on the fly, and do the work.

Passionate about turning complex business requirements into working solutions that delights users.

Humble but opinionated. You have lots of ideas, yet you are happy to shift directions when a better path emerges. You take your work much more seriously than you take yourself.

An active collaborator. You want feedback on your work early and often, and you get a kick out of a collaborative process because it challenges you to do better work.

Engaging beyond 1s and 0s. You understand that empathizing with our users, building relationships with your co-workers, and going deep on the product makes you a better teammate and a better manager.

ESSENTIAL JOB RESPONSIBILITIES:
Responsible for staff mentoring and career development. Communicates quality improvement goals and vision to service managers/owners. A single source of responsibility for communications regarding gaps and improvements in service levels. Works with service owners to defines key performance indicators (KPIs). In collaboration with business leaders, senior management, and stakeholders, plan and establish SLAs that support business goals for the entire IT services portfolio throughout the enterprise. Determine scope and objectives for all SLAs; deliver techniques, practices, and procedures for SLA formation and administration in a manner that best protects company interests. Monitor SLA performance for compliance with organizational needs and requirements, including follow-up checks for corrective action. Provide recommendations based on analysis of trending information Oversee continuous service level improvement initiatives associated with core processes and mission-critical systems Establish and maintain regular written and in-person communications with the organizations executives, department heads, and end users regarding pertinent SLA activities and developments. Champion all process management including creating, updating, and maintain all SOPs (Standard Operating Procedures). Responsible for the design and continuous improvement of the Infrastructure and Application monitoring platform. Ensures monitoring requirements are defined and carried out by process owners/managers. Drive efficiency gains through automation and integration with systems, monitoring platforms, and ITSM solutions. Liaises with internal stakeholders (e.g. engineers and managers) to identify system requirements. Utilize experience in design, procurement, implementation, and operation of complex automation systems to deliver value on internal projects.
TRAINING RESPONSIBILITIES: (REQUIRED)
Complete all assigned and required training satisfactorily and on time For people managers, ensure your associates attend and complete all required trainings satisfactorily and on time.
MINIMUM REQUIREMENTS:
A minimum of 15+ years of broad IT experience. A minimum of 7+ years of IT operations experience. Bachelor's Degree or equivalent experience. Direct work experience in a service level management capacity, or senior project management capacity, including all aspects of SLA development and execution. Strong knowledge of ITIL. Strong background in IT Services with an emphasis on service desk management. Strong planning and organizational skills involving the ability to manage multiple work streams effectively. Solid understanding of virtualization, server, and storage technologies. Solid understanding of networking concepts such as DHCP, DNS, Routing, etc. Experience with AWS or other cloud infrastructure technologies. Experience working in an Agile/Scrum environment A keen interest in new technologies and open source Knowledge in Infrastructure automation, build automation and deployment automation Adept at conducting research into service-related issues, best practices, models, and methodologies Any Security focused certifications are a plus.
Physical requirements/abilities:
(Manufacturing positions only) Must be able to lift 25 lbs. Must be able to stand for several hours. Work may involve repetitive arm/wrist motions.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is available here .

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Please be aware that fraudsters often impersonate companies like Danaher and our operating companies to scam job seekers.You should expect a thorough recruitment process including scheduled interviews with recruiters and the hiring team. We do not ask job applicants to submit personally identifiable information by email, such as social security number or bank account details, and we will never ask you to purchase items for reimbursement or ask you to transfer funds.Your safety is of the upmost importance to usplease be aware of and report any fraudulent activity to your local authorities.

Keywords: Danaher Group, Sunnyvale , IT Operations Manager, Other , Sunnyvale, California

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