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Staff Technical Program Manager EPE

Company: LinkedIn
Location: Sunnyvale
Posted on: May 3, 2021

Job Description:

Staff Technical Program Manager EPE LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities, and gain insights. Our global reach means we get to make a direct impact on the worlds workforce in ways no other company can. Were much more than a digital resume we transform lives through innovative products and technology. Enterprise Productivity Engineering is a team at LinkedIn that builds products that power LinkedIns business. We drive technology vision, architecture, and design for systems that help the company deliver on major business initiatives (Marketing, Sales, Finance and Customer support). We are searching for a driven Staff Technical Program Manager to lead and execute technical programs for LinkedIns Global Customer Operations (GCO) org. These technical programs will involve building products that are used daily by more than 1K Customer Support Reps, who deliver a best-in-class support experience for all of LinkedIns 700M+ members in more than 200 countries worldwide. As a Technical Program Manager, you will drive end-to-end system migrations & integrations across teams within LinkedIns ecosystem to enhance member/customer experience and LinkedIn Support Rep productivity. Successful candidate will have a solid track record of technical program management and will have demonstrated excellent leadership, along with organizational and communication skills in leading cross functional teams and programs to deliver successful outcomes. In addition, the right candidate will possess superior business strategy sense, product intuition, and technical understanding to fully integrate with product development teams and contribute at any level of depth. Analytical and communication skills and comfort with ambiguity are essential. Responsibilities:Be able to own technical programs from inception to delivery. Build expertise around subject matter to be able to articulate technical details and requirements to various teams involved. Be able to work with business to understand their needs to help prioritize product features and development. Define metrics and indicators on the program health. Work with PM and Engineers to build strategy and long-term plan on how to execute the strategy. Experience working autonomously in a fast paced, high-growth, and results orientated environment that demands excellence Strong ability to navigate through ambiguity and solve complex problems. Make data informed decisions to steer the program and strategy. Lead Planning, execution and on-time delivery of cross-functional initiatives. Partner with all levels of management on project execution and team efficiency. Drive quarterly roadmap and resource planning activities and deliverables. Create a collaborative work environment that fosters autonomy, transparency, mastery, innovation, and learning. Work with Security, Production, Foundation, and other organizations in LinkedIn to help maintain momentum. Minimum Qualifications:B. . in Computer Science or equivalent experience Experience in managing large scale programs. 7+ years of experience in technical product or program management, software engineering, or similar experience Ability to Implement critical initiatives for the organization. Preferred Qualification:Experience in large CRM migrations or implementations Familiarity with Dynamics, Sales Force, or similar CRM products Experience in Omnichannel solution implementation or leading Automation Programs (AI, Virtual Agents, ML, RPA) Ability to succeed in a highly collaborative team environment with multiple in-flight initiatives and stakeholders Outstanding leadership, facilitation and problem-solving skills. Ability to effectively collaborate and influence at all levels of the organization Strong situational analysis and decision-making abilities Experience with Product focused Program Management. Equal Opportunity StatementLinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd. /equalemploymentopportunity2017. Please reference http://www1. . /employers/upload/eeoc_self_print_poster. and https://www. . /ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c. for more information. LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodations@linkedin. . This email box is designed to assist disabled job seekers who seek a reasonable accommodation to the application process. Emails sent for non-disability related issues, such as following up on an application, will not receive a response. In your email, please include the following: (1) confirm you have a disability; (2) identify the disability-related limitation that needs to be accommodated, and (3) if known, describe the specific accommodation requested for the disability-related limitation. A response to your request may take up to three business days. LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information. Pay Transparency Policy StatementAs a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd. /paytransparency. Global Data Privacy Notice for Job CandidatesThis document provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://lnkd. /GlobalDataPrivacyNotice

Keywords: LinkedIn, Sunnyvale , Staff Technical Program Manager EPE, Other , Sunnyvale, California

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