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Sr. Operations Program Manager

Company:, Inc.
Location: Sunnyvale
Posted on: May 3, 2021

Job Description:

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.

The Role:

The Product Operations group is looking for an individual who wants to work on a business that is growing at a rapid pace. We are a critical part of the Product Management and Hardware development process and are accountable for successful fulfillment for product launches and ongoing support. Our team is growing and needs new talent to increase the capabilities of our current systems and drive continuous improvement.

As a Senior Operations Program Manager, you will engage with an experienced cross-disciplinary staff to conceive, design and develop innovative consumer products. You must be responsive, flexible and able to succeed within an open collaborative peer environment. In this role, you will:

  • Be the leader and accountable for the Operations and Supply Chain organization.
  • Demonstrate ability to manage multiple complex programs - program management, facilitation, work prioritization, planning and task delegation
  • Have excellent communication and writing skills.
  • Manage schedule health by driving weekly meetings with manufacturing partner for build planning and readiness, with input and support from cross-functional leads.
  • Collaborate with cross functional teams and manufacturing partner to develop manufacturing processes, process flows, capacity model, equipment/ fixture designs, quality control plans, establish implementation schedules and validation plans prior to any Engineering build.
  • Represent all of Operations within the product design teams and the organization at large. Use previous experience to influence and negotiate for DFX, supply chain, testability, error proofing and simplification features.
  • Collaborates with cross-functional teams and manufacturing partner to record, drive and ensure resolution of all technical and process issues.
  • Influence cross functional teams across the organization
  • Report out on program updates on a weekly, monthly basis to all levels of the organization.
  • Travel up to 25%
  • Bachelor's Degree
  • 5+ years of experience in product or program management, product marketing, business development or technology
  • Experience with end to end product delivery
  • Experience with feature delivery and tradeoffs of a product
  • Experience overseeing roadmap strategy and definition
  • *Bachelor's degree in Business, Engineering or a Supply Chain/Operations discipline
  • *7+ years of experience in supply chain and/or manufacturing in a hardware company
  • *7+ years of experience managing cross-functional projects and programs with tight deadlines
  • *Experience working with contract manufacturing teams
  • *Working knowledge of all factory operations including IQC, SMT, Assembly, Test and Packing.
  • *Experience working with overseas partners
  • Advanced degrees in Operations Management, Mathematics/Engineering, or an MBA with a quantitative focus
  • Proven ability to influence others, facilitate agreement among stakeholders with different interests
  • Excellent written and verbal communication skills, building relationships
  • Technical aptitude and familiarity with the design and working of complex systems
  • Proven track record of complex and creative problem solving and the desire to create and build new processes
  • Excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done
  • Experience in Consumer Electronics
  • Proven track record of bringing up manufacturing partners for NPI builds and support through mass production ramp, product launch and handover to sustaining.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Keywords:, Inc., Sunnyvale , Sr. Operations Program Manager, Other , Sunnyvale, California

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