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UX Research Assistant III

Company: Iconma, L.L.C.
Location: Sunnyvale
Posted on: May 3, 2021

Job Description:

UX Research Assistant III

Location: Seattle, WA/ San Francisco, CA

Duration: 12 months

Description:

  • As a Research Assistant, candidate will be working in close collaboration with UX researchers and designers on the team. Day to day activities will include a combination of usability studies and foundational research projects under the guidance of the research area leads. candidate will be responsible for research from planning to insights delivery. As part of the role, candidate will be involved in research with customers and internal experts, working alongside experienced researchers, designers, product managers, and engineers.
  • This role will require familiarity with best practices for common research methods including interviewing, usability testing, heuristic evaluations, surveys, card sorts, etc.

Responsibilities:

  • Preparing and coordinating user research activities.
  • Planning, observing and moderating usability testing sessions and interviews.
  • Taking notes during study sessions.
  • Analyzing qualitative data.
  • Conducting surveys.
  • Communicating findings from the study to the team.
  • Assistance in creating reports (including creating graphs, highlight videos, slide decks, etc.).

Skill/Experience/Education

Mandatory

  • At least 3-5+ years of experience in preparing and coordinating user research activities (planning, observing and moderating usability testing sessions and interviews; analyzing data; and conducting surveys)
  • B.A./B.S. (completed) or M.A/M.S./Ph.D. (in progress or completed) in Human-Computer Interaction, Industrial Engineering, Cognitive Science, Psychology, Anthropology, Information Sciences, or a related field.
  • Comfortable working in a highly technical domain; without being an expert.
  • Detail-oriented and ability to work fairly independently on a variety of tasks.
  • Strong oral and written communication skills.
  • Can prioritize time between multiple projects, and adapt to changes.
  • Ability to learn quickly and comfortable with multi-tasking.

Desired

  • Technical aptitude, familiarity with basic graphic and video editing tools preferred.

Manager Insights:

The previous candidate that was onboarded for this role found a FTE role. Please confirm that your candidates are able to commit to the full duration (1 year) of this contract before submitting.

Please submit candidates that meet the following requirements:

  • At least 3-5+ years of experience in preparing and coordinating user research activities (planning, observing and moderating usability testing sessions and interviews; analyzing data; and conducting surveys)
  • Comfortable working in a highly technical domain; without being an expert.
  • Detail-oriented and ability to work fairly independently on a variety of tasks.
  • Strong oral and written communication skills.
  • Can prioritize time between multiple projects, and adapt to changes.
  • Ability to learn quickly and comfortable with multi-tasking.

Call notes:

Looking for: strong communication skills, verbally and ability to formulate ideas into presentation skills and report and research findings. Candidates haven't been able to sync share their ideas

Launching several new products

Lots of usability studies, customer workshops

Note taking

Synthesis of interviews presentations

Unable to translate usability testing into more

Technical work in the beginning

Wanting to be able to talk about their best project and they were all over the map

Not a clear project flow

Poor communication

Comfortable in a technical domain

No specific industry

Basic UX Research Assistant

Usability test

Conduct an interview

Moderating of studies

Notetaking

With that foundation you can do tactical work and broader foundational work

Comfort level in enterprise or technology that is a plus

Qualitative role will be collaborating with quantitative team members

UX basics

Thinks of UX Research

Team: part of the development team working with product manager, designers, engineers

Products: 40 different products enterprise tools

Level of experience: could be open to range of experience, Masters with less experience could be considered

5 people on their team

Should be able to work independently or under the guidance of another researcher-hybrid

Collaborating with other researchers

A no go is someone who doesn't want to be collaborative and part of a team

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

Keywords: Iconma, L.L.C., Sunnyvale , UX Research Assistant III, Other , Sunnyvale, California

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