API Support III

Company: Apex Systems
Location: Sunnyvale
Posted on: April 9, 2021

Job Description:

6 month contract to start.Technical Stack:- (Basic Qualifications)o Internet API ? how do API's worko UNIX - Log fileso SQL (Scripting, query DB)o Clear on how HTTP works (web protoco)o Rest APIo Ticketing Systems JiraResponsibilities:* Owns a product or major product features; influencing business decisions with limited manager oversight* Monitor key metrics related to product quality and drive initiatives to achieve related goals and improve product quality* Review, investigate, and resolve complex technical member cases within the target SLAs* Monitor and analyze reporting and dashboards to quickly identify issues and take corrective action when needed* Report on escalation trends, top issues, and improvement opportunities* Organize and/or participate in team discussions, inviting diverse ideas and engaging in healthy conflict when needed* Work independently to find facts and effectively communicate ideas that enhances products/services* Partner with Product & Engineering stakeholders to drive quality improvement initiatives and deliver the best member experience possible* Attend key stakeholder meetings to continually provide awareness of new and ongoing issues as well as quality improvement initiatives* Drive post mortems to identify process gaps and take corrective actions to prevent recurrences of similar issues* Drive overall support readiness for new products and featuresBasic Qualifications:* BA/BS degree in Computer Science, Computer Engineering or a related field* 3+ years of experience in Technical Support, Quality Assurance, Product Operations, Product Management or a related fieldPreferred Qualifications:* Familiarity with HTML, JavaScript, SQL, AJAX, APIs, and other web development technologies* Familiarity with Unix and cURL* Ability to interact with diverse groups of technical and non-technical people* Excellent oral and written communication skills and be able to effectively communicate complex subjects to both technical and non-technical audiences at all levels* Excellent analytical skills, including the ability to pull data directly, analyze large data sets, and identify business insights from data* Strong results-orientation and direct experience in utilizing data to identify critical trends* Knowledge of Hive and Pig* Working knowledge of other business analytics tools (e.g., Tableau and Business Objects) a plus* Familiarity with issue management systems such as JIRA and Bugzilla* Familiarity with CRM systems such as Salesforce and Zendesk

Keywords: Apex Systems, Sunnyvale , API Support III, Other , Sunnyvale, California