Operations Support Senior Associate

Company: Equinix
Location: Sunnyvale
Posted on: April 4, 2021

Job Description:

Equinix is the world's digital infrastructure company, operating 200+ data centers---across the globe and---providing interconnections to all the key clouds and networks.-- B usinesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. We are---a fast-growing global company with 70+---consecutive---quarters of growth.---Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers---in over 26---countries spanning---five---continents.--- Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing---an equitable work environment that is foundational to our core values as a company and is vital to our success .-- Job Summary: As Operations Support Senior Associate, you will provide basic technical and systems support with the input of senior level Operations Support Engineers, and you find opportunities for basic process improvements. You get to assist in the development of documentation and training materials. Responsibilities You provide technical support on critical issues for basic technical issues (e.g., with basic system functionality, referring to manual on how to properly certify a cable, testing a fiber or cable, reviewing schematic designs prior to sending to IBX for installation) as assigned and under the mentorship of senior staff within IBX, offers suggestions for resolution Reviews basic business and/or technical processes (e.g. provisioning lead time, effectivity) within the IBX, you find areas for process improvement; you may lead process support/optimization solutions Provides basic system support for IBX Operations business systems such as Remedy, Oracle, Siebel, you resolve identified issues (e.g., Single Sign on, System Name requests) at the direction of more senior level team members You review issues/customer problems (potentially creating/leveraging non-standard reporting) to identify data patterns in the types of data support questions being raised and figure out type of issue (system, training, etc.); runs pre-defined cross-checks on data used Drafts documentation (can be technical & non-technical) for work being completed within own team-- Assists in development of training materials Shadows more senior team members in facilitation of UAT and documents findings You lead a piece of a larger project as assigned-- Qualifications 1+ years experience Advanced Diploma to a Bachelor's Degree Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. Equinix is an Equal Employment Opportunity and Affirmative Action Employer.-- All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. (US Applicants) Please click here to see the "EEO is the Law" poster and supplement. Please click here to see our EEO Policy Statement. Please click here to see our Pay Transparency Policy Statement. Equinix participates in E-Verify. U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. To learn more about the E-Verify program, please visit E-Verify .-- Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email toS taffing@equinix.com . Please provide your contact information and let us know how we can assist you. Equinix maintains a list of preferred recruiting agencies. If your company is not on our list, please do not contact us regarding our postings. Please also refrain from making contact with anyone outside of the company HR department.

Keywords: Equinix, Sunnyvale , Operations Support Senior Associate, Other , Sunnyvale, California