Operations Support Senior Associate
Company: Equinix
Location: Sunnyvale
Posted on: April 4, 2021
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Job Description:
Equinix is the world's digital infrastructure company, operating
200+ data centers---across the globe and---providing
interconnections to all the key clouds and networks.-- B usinesses
need one place to simplify and bring together fragmented, complex
infrastructure that spans private and public cloud environments.
Our global platform allows customers to place infrastructure
wherever they need it and connect it to everything they need to
succeed. We are---a fast-growing global company with
70+---consecutive---quarters of growth.---Through our innovative
portfolio of high-performance products and services, we have
created the largest, most active global ecosystem of nearly 10,000
companies, including 1,800+ networks and 2,900+ cloud and IT
service providers---in over 26---countries
spanning---five---continents.--- Joining our operations team means
that you will be at the forefront of all we do, maintaining
critical facilities infrastructure as part of a close-knit team
delivering best in class service to our data center customers. We
embrace diversity in thought and contribution and are committed to
providing---an equitable work environment that is foundational to
our core values as a company and is vital to our success .-- Job
Summary: As Operations Support Senior Associate, you will provide
basic technical and systems support with the input of senior level
Operations Support Engineers, and you find opportunities for basic
process improvements. You get to assist in the development of
documentation and training materials. Responsibilities You provide
technical support on critical issues for basic technical issues
(e.g., with basic system functionality, referring to manual on how
to properly certify a cable, testing a fiber or cable, reviewing
schematic designs prior to sending to IBX for installation) as
assigned and under the mentorship of senior staff within IBX,
offers suggestions for resolution Reviews basic business and/or
technical processes (e.g. provisioning lead time, effectivity)
within the IBX, you find areas for process improvement; you may
lead process support/optimization solutions Provides basic system
support for IBX Operations business systems such as Remedy, Oracle,
Siebel, you resolve identified issues (e.g., Single Sign on, System
Name requests) at the direction of more senior level team members
You review issues/customer problems (potentially
creating/leveraging non-standard reporting) to identify data
patterns in the types of data support questions being raised and
figure out type of issue (system, training, etc.); runs pre-defined
cross-checks on data used Drafts documentation (can be technical &
non-technical) for work being completed within own team-- Assists
in development of training materials Shadows more senior team
members in facilitation of UAT and documents findings You lead a
piece of a larger project as assigned-- Qualifications 1+ years
experience Advanced Diploma to a Bachelor's Degree Equinix is an
equal opportunity employer. All applicants will receive
consideration for employment without regard to race, religion,
color, national origin, sex, sexual orientation, gender identity,
age, status as a protected veteran, or status as a qualified
individual with disability. Equinix is an Equal Employment
Opportunity and Affirmative Action Employer.-- All qualified
applicants will receive consideration for employment without regard
to race, religion, color, national origin, sex, sexual orientation,
gender identity, age, status as a protected veteran, or status as a
qualified individual with disability. (US Applicants) Please click
here to see the "EEO is the Law" poster and supplement. Please
click here to see our EEO Policy Statement. Please click here to
see our Pay Transparency Policy Statement. Equinix participates in
E-Verify. U.S. Citizenship and Immigration Services (USCIS) is the
government agency that oversees lawful immigration to the United
States. E-Verify is an Internet-based system that compares
information from an employee's Form I-9, Employment Eligibility
Verification, to data from U.S. Department of Homeland Security and
Social Security Administration records to confirm employment
eligibility. To learn more about the E-Verify program, please visit
E-Verify .-- Equinix is committed to ensuring that our employment
process is open to all individuals, including those with a
disability. If you need assistance in applying for an open
position, you may send an email toS taffing@equinix.com . Please
provide your contact information and let us know how we can assist
you. Equinix maintains a list of preferred recruiting agencies. If
your company is not on our list, please do not contact us regarding
our postings. Please also refrain from making contact with anyone
outside of the company HR department.
Keywords: Equinix, Sunnyvale , Operations Support Senior Associate, Other , Sunnyvale, California
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