SunnyvaleRecruiter Since 2001
the smart solution for Sunnyvale jobs

Technology Support Program Manager, Strategic Initiatives

Company: Facebook
Location: Sunnyvale
Posted on: October 17, 2020

Job Description:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is looking to hire a Technology Support Program Manager (TSPM) to join our Strategic Initiatives (SI) Team. SI is a global team, which supports and enables the success of functional partners in Scaled Operations (SO) and Global Operations (GO) by offering close stakeholder collaboration, thought partnership, effective communication, and program excellence.

In particular, this role will join the Technology Enablement functions within SI, which focus on providing best-in-class technology solutions for Facebook’s partner workforce. We are looking for a TSPM who will be a partner for our cross functional teams from ideation to implementation, scale and governance of technology solutions in order to enable operational excellence.

We value influencers who can align diverse cross functional partners to deliver the best possible experience for our platforms. Those who join our team are extremely passionate about solving people’s issues and are strong advocates for the Facebook community.

Develop, roll out, and sustain repeatable support processes for Global Operations (GO) technology programs impacting Facebook’s vendor partners globally. Partner with regional teams to develop scalable solutions to support Facebook's global outsourcing base.

Develop process documents and communication to support technology initiatives and ensure effective adoption of related process and procedure.

Govern technology support solutions to ensure the highest levels of efficiency and satisfaction by adhering to defined metrics and guidelines.

Lead productivity analysis and solutioning exercises for technology programs, driving cross-functional efforts towards the most impactful initiatives.

Use problem solving skills to resolve large and complex business problems. Analyze complex support flows and provide recommendations for process, policy, and product improvements.

Lead discovery exercise for program support. Obtain detailed business requirements by engaging stakeholders and partners. Drive in-depth scoping and planning efforts with inputs from Subject Matter Experts.

Perform RCA to understand support challenges and identify opportunities for enabling solutions.

Develop and roll out onboarding and related processes for technology support solutions, implementing and sustaining a support model for provisioning.

Track and analyze key operational metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts.

3+ years of experience in leading support functions for technology programs or SaaS software

3+ years of experience in a project/program management position or in an equivalent function

Analytical, problem-solving, negotiation and organizational experience

Interpersonal experience, including relationship building and a collaborative mentality operating in a global, cross-functional team

Knowledge of software development processes and best practices. Knowledge with project and issue tracking systems

Business Analyst background with experience in requirements analysis techniques/methodologies, and a demonstrated track record of delivering business value through process improvement in the high-tech operations space

Program Management background with experience in requirements analysis techniques/methodologies, and a demonstrated track record of delivering business value through process improvement in the high-tech operations space

Independent and thorough in examination and analysis, along with being consensus-building and results-oriented

Experience working on highly cross-functional, global teams

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

Keywords: Facebook, Sunnyvale , Technology Support Program Manager, Strategic Initiatives, Other , Sunnyvale, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Description: Home Instead Senior Care is looking for caring and compassionate CAREGivers to become a part of our team and join our mission of enhancing the lives of aging adults throughout our community.
Company: Home Instead Senior Care
Location: Woodland
Posted on: 10/24/2020

Licensed Medicare Insurance Sales - Remote
Description: If you've sold Medicare, Life, or Auto Insurance before, you'll want to consider this unique sales opportunity.Join the revolutionary ASSURANCE platform and uncap your earnings on the industry s best (more...)
Company: ASSURANCE Independent Agents
Location: Woodland
Posted on: 10/24/2020

Holiday Jobs - Drive for Lyft, Get Paid After Every Ride
Description: Earn 2,500 in Sacramento when you give 200 rides in 30 days. Terms apply. 10 What is Lyft 10 Lyft is a platform that connects drivers with individuals and organizations that need rides. 10 In addition (more...)
Company: Lyft
Location: Woodland
Posted on: 10/24/2020

Truck Driving Jobs Up to $1,500 Weekly!
Description: CDL A Truck Drivers - Marten has great dedicated, regional, and OTR opportunities in the
Company: Marten Transport
Location: Woodland
Posted on: 10/24/2020

Hourly Warehouse Operations (T0555)
Description: Job Description Apply to join our team today Wages starting at up to 19.40/hr with the potential to earn a 1,000 sign-on bonus, and an additional shift differential for our nights or weekend shifts (more...)
Company: Target
Location: Woodland
Posted on: 10/24/2020

Food Delivery Driver - Postmates
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Woodland
Posted on: 10/24/2020

24/7 Medstaff is seeking for Certified Nursing Assistant/CNA - SNF
Description: CNA 38 amp 39 s needed
Company: 24/7 MedStaff
Location: Woodland
Posted on: 10/24/2020

Seasonal Personal Vehicle Package Driver
Description: 28.00/hour for Personal Vehicle Drivers As a Personal Vehicle Driver, you'll enjoy a fast-paced, physical position that gets you outdoors and connecting with customers. From the driver's seat of (more...)
Company: UPS
Location: Woodland
Posted on: 10/24/2020

High Demand For Quality Siding Pros - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Woodland
Posted on: 10/24/2020

Parttime Seasonal Warehouse Operator
Description: Parttime Seasonal Warehouse Operator - Amazon Workforce Staffing Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people (more...)
Company: Dart Job Alerts
Location: Woodland
Posted on: 10/24/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Sunnyvale RSS job feeds