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Systems Project Manager, Community Operations

Company: Facebook Inc.
Location: Sunnyvale
Posted on: September 17, 2020

Job Description:

COVID-19 update: Protecting the health and safety of our communities—including our teams and of those considering a career at Facebook—is our highest priority. We continue to closely monitor the evolving situation and we appreciate your understanding and flexibility with any related changes to our interviewing process. Learn how our teams are helping to keep people safe, informed, and connected.

Systems Project Manager, Community Operations Community Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure that the people who use Facebook have the best possible experiences, and when they don't, they receive quality support. If you like helping people, Community Operations is for you.

Facebook is looking for a full-time team member to join the Platform Process team. We value both 1:1 interactions with users and driving solutions at scale, and we count on Systems Project Managers to balance these needs.

Systems Project Manager, Community Operations Responsibilities

Manage global initiatives to scale and support the growing Community Operations workforce.

Communicate and collaborate cross-functionally to align priorities with stakeholders across the company.

Become a subject matter expert and drive adoption of review platform systems across Community Operations.

Influence organizational roadmaps to tackle the company's most impactful opportunities to keep our communities safe.

Define operational processes of our review systems to maintain a stable, consistent environment.

Act as a trusted advisor to partners in developing and prioritizing comprehensive, data-driven tool improvement requests and raise core problems to Engineering and other cross-functional teams.

Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.

Minimum Qualifications

2+ years of experience in project management, operations, engineering, or equivalent field

Analytical-thinking and problem-solving experience

Experience communicating with cross-functional partners

Preferred Qualifications

Experience working autonomously, setting agenda, and prioritizing work

Proven experience collaborating and communicating effectively

Experience with data analysis or internal tools

Experience with software-oriented projects

Knowledgeable in driving solutions for operational teams

Time management and multitasking experience

Experience with process change management or process improvement

Experience working in a technology company, consulting firm, or equivalent fast paced environment

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com .

Facebook is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. You may view Facebook's Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Facebook participates in the E-Verify program in certain locations, as required by law.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com

Upload your resume or share your LinkedIn profile with our recruiting team.

Keywords: Facebook Inc., Sunnyvale , Systems Project Manager, Community Operations, Other , Sunnyvale, California

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