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Director, Information Technology

Company: Proofpoint, Inc.
Location: Sunnyvale
Posted on: September 15, 2020

Job Description:

#LI-KE1

It's fun to work in a company where people truly BELIEVE in what they're doing!. We're committed to bringing passion and customer focus to the business.. The Role. We are looking for an outstanding IT Director with extensive Help Desk and leadership experience. In this role, you will lead our journey of providing world class service, where we put customer service first for all our employees. You will be leading a global team and report to the VP, Information Technology & Operations. This individual will oversee a global multi-site Help Desk support organization.. Partner and collaborate with other leaders to identify and implement new tools to increase automation, provide data that will help us to scale. Lead a direct and indirect team across Proofpoint’s global presence. Create strategic and comprehensive processes to improve and drive outstanding customer service. Lead the transformation from reactive to proactive/predictive. Establish core metrics for the Help Desk function. Develop a robust global 24x7 Help Desk model. Participate as part of the broader Operations leadership team to develop the organization’s skills as a whole. Assess employee performance frequently; address underperformance, and recognize and promote the strongest. Partner with our global recruiting staff to expand and strengthen the team, including sourcing and interviewing candidates, participating in conferences/events, and on-boarding new hires. What you bring to the team. 8+ years of directly managing an IT organization. Exceptional verbal and written communication skills and executive presence. Strong customer focus with experience building and scaling a world class automated Help Desk function. Ability to proactively identify and resolve technical, process, organizational, and resourcing challenges without frequent escalation or assistance. Extensive experience in hiring and managing a diverse and inclusive team environment with a commitment to collaboration and team building. Technical depth in managing various end user platforms (Windows, Macs, Unix). Experience with industry-standard operational practices such as change management, incident management, problem management, and vendor management. Experience working in a high-growth environment. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!. Posted 30+ Days Ago. Full time. R4077. About Us. At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:. Build and enhance our proven security platform. Blend innovation and speed in a constantly evolving cloud architecture. Analyze new threats and offer deep insight through data-driven intel. Collaborate with customers to help solve their toughest security challenges. We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

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Keywords: Proofpoint, Inc., Sunnyvale , Director, Information Technology, Other , Sunnyvale, California

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