Sr Director, Global Service Part Operations

Company: NetApp
Location: Sunnyvale
Posted on: September 15, 2020

Job Description:

We're looking for a candidate to fill this position in an exciting company.

Represent the GSPO vision, strategy, and needs to Product Engineering and Product Management to ensure product design and spares offering drives ease of field remediation, optimized cost model, and ability to meet service level agreements.

Ensure the availability and timely delivery of spare parts to all warrantied and entitled customers per agreed service levels.

Maximize field RMA asset recovery while minimizing new spares purchases in order to meet customer service levels while avoiding inventory write-downs and write-offs.

Ensure compliance with global data privacy laws and regulations which restricts movement of customer returns and governs responsibilities of our suppliers during test, warranty exchange, and eWaste disposal.

Metrics, proactive process development, developing, documenting and driving sourcing plans, assuring supplier diversity and compliance, optimizing costs, and developing a market advantage.

Oversee the management of existing supplier relationships and the selection of new sources of supply where needed and appropriate, ensuring that high quality and cost-effective materials are available to the company to support a Lean service supply chain.

Rationalize the supply base to balance material leverage, risk, flexibility, technology, and quality while delivering optimal total landed cost to the enterprise.

Leverage a global perspective to quickly assimilate external information (e.g. market drivers, macroeconomic conditions, etc.) to anticipate its impact across the business and develop associated strategies and action plans to maximize the opportunity.

Keywords: NetApp, Sunnyvale , Sr Director, Global Service Part Operations, Other , Sunnyvale, California