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Desktop Administrator- MAC Specialist

Company: GroupA Inc
Location: Sunnyvale
Posted on: January 18, 2020

Job Description:

Desktop Administrator - MAC We have an immediate opening for a Desktop Administrator to join our Global IT team located in the Sunnyvale office. The Desktop MAC Specialist is responsible for supporting the Organization's OSX, Windows and Linux environment. This will involve deploying and supporting Desktops, Laptops, Workstations, printers and productivity software. This individual will work with members of the Global IT Team and external vendors to assist with software and hardware deployment projects, testing new technologies. Requirements: -- 3 years of IT Desktop Administration experience blended across Systems Administration, Desktop Administration, Network Administration and Helpdesk Support -- Hands-on experience with OSX/Windows/Linux OS environments -- Familiar with Google Apps, Slack, Office 365, OKTA, Jira, Confluence, and other SaaS based productivity tools -- Familiar with employee on-boarding and off-boarding -- Comfortable with configuring AV setups in particular Zoom Tools -- Practice the art of "light touch" when planning and rolling out IT solutions, particularly security rollouts -- Excellent communication and interpersonal skills, with proven ability to take initiative and build strong, productive relationships -- Excellent written and verbal communication skills -- Adapt to rapid changes to support and use future technology -- Communicate effectively in both oral and written form with employees, customers and management -- Work closely in a collaborative team environment across geographic locations -- Multitask and prioritize workload and determine priorities -- Learn and utilize new computerized systems and automated software applications -- Identify critical issues and recommend solutions to address concerns -- Exercise a reasonable degree of independent judgment under minimum supervision -- Maintain professionalism under stressful situations handling multiple priorities and meeting deadlines What You'll Get To Do: -- Provide front-line support (80%) and do project works (20%) -- Provide a quick resolution and high level of satisfaction to our Employees -- Use the client Management System (JamF) to deploy images and software -- Use Jira ServiceDesk to track Helpdesk issues -- Work with Sr. Team members to test, document and implement new Technologies -- Assist with System and Network administration as needed -- Address user tickets regarding hardware, Software and Networking (Our user environment is approximately 80% Mac, 15% Linux and 5% Windows) -- Administer Google Suite, O365, JamF, OKTA, Slack, Atlassian, Zoom and other internal Tools -- AV support, Zoom Collaboration tools -- RingCentral and Zoom VoIP

Keywords: GroupA Inc, Sunnyvale , Desktop Administrator- MAC Specialist, Other , Sunnyvale, California

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