Manager, IT VMO
Posted on: December 5, 2019
The Manager, IT VMO will manage all aspects of the IT Vendor
Portfolio including establishing & improving processes for
Procurement and Contracting Operations, Vendor Performance
Management of vendors and IT Asset Management. Tight coordination
with Legal, Finance, Procurement, IT Management and Vendors
required. This position is instrumental to the execution of IT
strategy and supporting program and project portfolio. Key Tasks
and Responsibilities OPERATIONS: Establish processes, tools,
templates and systems for use in vendor management, from vendor
evaluation thru selection, contracting, negotiations, vendor
services implementation and ongoing performance monitoring and
management. Classify, rank, rationalize and optimize vendor
portfolio, and concentrate efforts on managing strategic vendors.
Ensure metrics and KPIs are established to ensure optimal
performance management. Organize routine vendor business review
meetings with vendors and internal management, Procurement, Legal,
Finance to maximize contract value and mitigate risks. Direct
procurement support staff on process and monitor for efficient
processing of procurement requests for IT. Operations: Track and
report summary IT vendor spending by category, cost center, vendor.
ASSET MANAGEMENT: Maintains records of licenses, warranties,
service agreements for hardware and software for the organization.
Leverage ServiceNow, SCCM + similar systems and tools to collect
and track data. Knowledge of CMDB and certification in Software
Asset Management, IT Asset Management preferred to support this
sub-function of the position. PERFORMANCE MANGEMENT Collect
detailed data to enable build of analytics, dashboards leveraging
systems that track work items, such as ServiceNow etc. Develop
vendor scorecards and dashboards for effective vendor performance
assessment and management by IT functional area management.
Identify opportunities to improve IT processes and any process IT
is dependent upon, to shorten lead-time for critical products and
services towards project portfolio delivery. Develop vendor
improvement roadmaps by applying knowledge of external benchmarking
from market intelligence to identify continuous improvement
opportunities. Develop SLAs, based on industry and AbbVie best
practices, leveraging vendor management network at AbbVie HQ.
Comply with all company policies, code of conduct, legal and
Corporate Compliance mandates for vendor management RELATIONSHIP
MANAGEMENT: PARTNER with IT MANAGEMENT Locally & HQ Establish and
maintain proper Governance and controls for IT VMO Assist IT
Service Delivery Managers in developing acumen to optimize their
management of vendors, to achieve highest value from vendor
services, including formalized training program for IT Management,
leveraging partners across AbbVie IT in US. Educate and reinforce
best practice on vendor evaluations (i.e. RFP), contract terms and
conditions, product service performance, negotiations, appropriate
use of templates. Aggregate and Optimize costs of IT vendor spend
while maintaining expected quality and timely service levels across
West Coast IT. RELATIONSHIP MANAGEMENT: VENDORS Develop successful
relationships with key IT supplier partners to enable efficient
sourcing and operational vendor management support in support of
IT. Ensure routine reviews of vendor service delivery are conducted
with actionable KPI analysis and astute follow-up to ensure agreed
actions, continuous improvement and/or preventative or corrective
actions are completed. Qualified candidate will possess: Knowledge
of departmental Budget Management, Procurement, Accounts Payable
and Contracting systems principles and processes. Budget Management
skills required include Forecasting and actuals reconciliation.
Solid experience with ERP, Finance, Contracting systems such as
Dynamics AX, SAP or Oracle, Apttus. Minimum of 10 years of
experience in Procurement, Sourcing, Buyer area of focus. Bachelor
degree in Business, Accounting or related discipline. Ability to
multitask with strong prioritization, planning and organizational
skills. Strong written skills. Strong verbal communication skills.
Fluid comfort and use of Microsoft Office applications especially
Excel, PowerPoint, Word, and also Adobe Acrobat. Knowledge of IT
hardware, software procurement is preferred. Strong understanding
of Legal contract review process is preferred.
Keywords: AbbVie, Sunnyvale , Manager, IT VMO, Other , Sunnyvale, California
Didn't find what you're looking for? Search again!