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Director, IT Global Business Services Commercial Operations

Company: Cepheid
Location: Sunnyvale, California
Posted on: September 4, 2019

Job Description:

Lead the team supporting Commercial Operations organization with IT solutions, leveraging business and systems
expertise to support, design, and implement existing and new business functionalities in SAP, Salesforce systems and
related third party systems; Act as a strategic partner to Commercial Operations executives, in Sales, Order
Management, Marketing, Service & Support functions, and collaborate with them to develop and implement IT
solutions roadmaps that enable business objective; Drive the assessment, prioritization and execution of
enhancement projects, directly manage and deliver some of those projects, and lead an internal team of SAP,
Salesforce professionals as well as external consultants to deliver high quality solutions; Establish relationships with
senior Commercial Operations executives to understand their goals and the business capabilities they require;
Develop and communicate IT solutions roadmap to address those business needs, in alignment with the overall IT
Enterprise Architecture guidelines; Lead the process of getting new requests for IT solutions assessed and prioritized
in collaboration with Commercial Operations management; Accountable for successful delivery of all Commercial
Operations IT projects; Manage projects through their complete lifecycle, from initial requirements gathering, through
design, to implementation; Hands-on design, configuration and delivery of solutions for some projects; Lead the
internal IT team of SAP SD, CS & Salesforce professionals, providing supervision and coaching to continuously
develop the capabilities of the team and its ability to deliver business value; Manage external providers to deliver on
committed SLAs for application support and projects; Evaluate, select and manage new vendors (applications or
consulting) when needed to support requirements not covered by existing partners; Collaborate with other IT
functions to ensure solutions are well designed, integrated and aligned with other functions IT roadmaps; Promote the
use of robust project portfolio and project management methodologies; Regularly communicate project status and
progress against roadmaps to Commercial Operations stakeholders.

Position requires 20% travel.

Education and Experience Requirements:

Bachelor's degree in Computer Science, Business, Management Information Systems, or closely related field, or
equivalent* plus nine (9) years of experience in the job or in IT with focus on ERP design and management.

*Equivalent-will accept educational equivalency evaluation prepared by qualified evaluation service or in accordance
with 8 CFR 214.2(h)(4)(iii)(D).

Skills Set Required:

Experience must include nine (9) years of SAP SD & CS configuration and implementation; Five (5) years of experience
in global SAP implementations or international SAP roll-outs; Designing and integrating Customer Support and Field
Service processes across SAP and Salesforce based systems; and Three (3) years in a supervisory role, managing a
team of SAP professionals.

Interested applicants should email their resumes to Heather Medina at cepimmigration@cepheid.com with reference
to job title.

Keywords: Cepheid, Sunnyvale , Director, IT Global Business Services Commercial Operations, Manufacturing , Sunnyvale, California, California

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