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Developer Support Specialist II

Company: Ascent Services Group
Location: Sunnyvale
Posted on: August 16, 2019

Job Description:

Job Req 19-08533 Job Title Developer Support Specialist II Job Location Sunnyvale, CA Job Type Contract Overview Cloud Talent Solution Machine Learning based API offering that enables enterprise customers (such as staffing agencies and job boards) to more effectively surface-up relevant jobs and candidates to job seekers and recruiters respectively. It is part of a XXX-wide commitment to help people find jobs more easily. Cloud Talent Solution provides plug and play access to recruitment-specific machine learning capabilities, enabling the entire recruiting ecosystem - company career sites, job boards, applicant tracking systems, and staffing agencies to improve their job site engagement and candidate conversion. Overall Responsibilities Be the technical support face of our product Buildmaintain relationships with high value customers Guide partners through technical best practices. Provide integration support, code samples, etc for the Cloud Talent Solution product offering Top 3 Daily Responsibilities Provide technical support and troubleshooting to customers, partners, and developers using APIs. Create reproducible test cases, file bug reports, and coordinate delivery of fixes. Interact with engineering, operations, and cross-functional management regularly on high profile technical issues. Additional Responsibilities Write code samples for API documentation Write tutorials and sample applications that leverage our APIs. Required Skills Bachelor's Degree in Computer Science (or related technical field) Excellent communication skills, both verbal and written Moderate understanding of APIs and web frameworks Ability to write code fluently in any programming language (JavaScript, Python, PHP, Java, Ruby, .NET, C) Familiar with best practices of API documentation Able to work with customer representatives at all levels and provide technical perspectives, solutions and support Ability to communicate technical concepts clearly and effectivelyMandatory Mandatory Supporting APIs, familiarity with at least one programming language, customer communications and technical support, technical troubleshooting, attention to detail in readingwriting English Desired Fluency in Java or Python or C++ or C API support

Keywords: Ascent Services Group, Sunnyvale , Developer Support Specialist II, IT / Software / Systems , Sunnyvale, California

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