Senior AI Automation Engineer, CS Ops - Moveworks
Company: ServiceNow
Location: Mountain View
Posted on: March 21, 2026
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Job Description:
Our platform enables employees to converse with all of their
business systems through natural language to quickly find answers
and automate tasks. Powered by the worlds most advanced LLMs, our
proprietary models, and a sophisticated Agentic AI platform, were
transforming how work gets done by allowing AI to take initiative,
streamline complex workflows, and continuously learn and adapt.
Moveworks is trusted by over 5.5 million employees at more than 350
of the world’s largest companies, including 10% of the Fortune 500,
to automate everyday tasks and streamline business operations.
Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was
also named one of Fast Company’s 2025 Most Innovative Companies and
Inc’s Best in Business, in the Best in Innovation category.
Moveworks was also recognized at Microsoft’s 2025 Partner of the
Year and in 2024, received the AI Breakthrough Award. In December
2025, Moveworks was acquired by ServiceNow, marking a pivotal
milestone in our journey to create a single front door to work for
all business systems. By combining ServiceNow’s leading workflow
automation with Moveworks’ Reasoning Engine and natural language
capabilities, we deliver the AI platform for every person and every
workflow. Built to go beyond basic summaries to deliver meaningful
business impact. Together, our AI acts across enterprise systems to
turn conversations into completed work. By joining our team, you’ll
be at the forefront of the AI transformation, backed by the global
scale of ServiceNow and the agility of a high-growth company. We
are looking for world-class talent to help us extend agentic AI to
every employee across every corner of the business. It all started
in sunny San Diego, California in 2004 when a visionary engineer,
Fred Luddy, saw the potential to transform how we work. Fast
forward to today — ServiceNow stands as a global market leader,
bringing innovative AI-enhanced technology to over 8,100 customers,
including 85% of the Fortune 500®. Our intelligent cloud-based
platform seamlessly connects people, systems, and processes to
empower organizations to find smarter, faster, and better ways to
work. But this is just the beginning of our journey. Join us as we
pursue our purpose to make the world work better for everyone.
About the Role We’re hiring a Senior AI Automation Engineer for
Customer Success Operations. You’ll build the automation foundation
that scales our CS organization to support 2–3x the number of
Moveworks customers over the next 12 months—without scaling
headcount linearly. This is a hands-on senior IC role: 75% building
and deploying production systems, 25% architecting solutions and
advising teams on automation best practices. You’ll work across
both internal and customer-facing automations, using AI tools to
build and deploy custom solutions that increase customer value
while making our CS team significantly more efficient. You will
focus not just on solving today’s problems but will build the
automation playbook for how we operate at scale for the next few
years. What You Will Do Build the AI Automation Foundation That
Scales CS • Architect and build the automation infrastructure that
enables our Customer Success teams ability to support 2–3x the
number of customers. Create AI-powered tools that deliver insights
at scale, automate mid-market and digital-touch engagement, and
enable new operating models that drive best-in-class retention and
cost-to-retain. Use AI to Transform CS Operations • Use AI tools to
build and deploy custom solutions for internal teams. Build plugins
using Moveworks Agent Studio, create specialized assistants, and
leverage analytics products to automate work for Customer Success,
Professional Services, and Support. Our CS and PS teams are among
the heaviest AI users in the Moveworks business unit and you’ll
supercharge their capabilities with purpose-built tools and
workflows. Enable Customer-Facing Automation and Value Delivery •
Your automations directly unlock our ability to spend more time
with customers on what matters. By eliminating manual workflows
around account research, insight delivery, and operational tasks,
you free CS and PS to focus on building solutions with customers
and driving adoption to help increase the value our customers
realize from our products. Define the AI Automation Strategy Across
Customer-Facing Teams • Start with Moveworks Customer Success, then
expand to Professional Services and Support. Build integrations
with enterprise systems like ServiceNow and Microsoft Dynamics.
Establish the patterns, platforms, and practices that scale across
all customer-facing functions. You’re building the automation
foundation and playbook for how we operate going forward. Ship
Production Systems with High Cross-Functional Collaboration •
Partner with Moveworks Data Science on analytics pipelines, Finance
on revenue automation, Security and Privacy on compliant
integrations, and Product on platform capabilities. Work across
systems like ServiceNow, Moveworks, Claude, Rocketlane, Outlook,
and Snowflake to deliver impact. Day-to-Day Breakdown Build
automation infrastructure (75% of your time) • Implement
integrations across ServiceNow, Moveworks, Claude, Rocketlane,
Outlook, and Snowflake to deliver impact. • Develop AI plugins,
agents, and custom tools using Agent Studio and other AI tooling •
Build and enhance automations that eliminate manual CS workflows
and increase customer value • Ship production-ready solutions that
scale with the business Architect and advise (25% of your time) •
Design system integration approaches that are scalable and
maintainable • Advise cross-functional partners on technical
feasibility and best practices • Establish automation guidelines,
standards, and patterns for future CS Ops engineering Partner
cross-functionally • Collaborate with Data Science on data
pipelines and analytics integrations • Work with Security and
Privacy to ensure compliant automation practices • Partner with
Finance on billing, revenue, and financial system integrations •
Engage with Product teams to leverage platform capabilities
Establish the foundation • As the founding automation engineer,
define how we build, document, and maintain automations • Create
knowledge and patterns that set up future CS Ops engineering for
success • Identify and prioritize the highest-impact automation
opportunities across internal and customer-facing workflows
Qualifications Required • 7 years building production systems,
integrations, or business automation • Strong programming skills in
Python, JavaScript, SQL, or similar languages • Experience
architecting multi-system integrations and evaluating technical
tradeoffs • Track record of shipping projects collaboratively
across functions • Ability to work independently and navigate
ambiguity • Experience with enterprise SaaS platforms such as
ServiceNow, Snowflake, Claude, etc., • Hands-on experience building
with AI tools, APIs, or agent frameworks Nice to Have • Experience
in Customer Success Operations or Revenue Operations environments •
Familiarity with Rocketlane, Snowflake, Slack, Outlook
integrations, or similar CS tooling • Background in building
customer-facing automations that drive adoption or value
realization • Experience defining automation strategy or standing
up a new engineering function from scratch
Keywords: ServiceNow, Sunnyvale , Senior AI Automation Engineer, CS Ops - Moveworks, IT / Software / Systems , Mountain View, California
