Technical Solutions Developing Manager, Google Cloud
Company: Google
Location: Cupertino
Posted on: January 9, 2026
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Job Description:
Minimum qualifications: Bachelor’s degree in Science,
Technology, Engineering, Mathematics, or equivalent practical
experience. 13 years of experience troubleshooting and advocating
for customers needs, and triaging technical issues (e.g., hardware,
software, application, operational, process). 13 years of
experience with 2 or more of the following: Web Tech, Data/Big
Data, Systems Admin, Machine Learning, Networking, Kubernetes,
Oracle, SAP. 5 year of experience managing a technical,
customer-facing team. Experience reading code in a general purpose
coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript)
or in system design. Preferred qualifications: 8 years of
experience in technical consulting, supporting large enterprise
customers with high service-level objective and service-level
agreement requirements. 3 year of experience managing a technical,
customer-facing team. Experience with AI/ML models, frameworks, and
cloud-based deployments. Experience with managing hosted
services/SaaS. Experience in troubleshooting and supporting
large-scale applications such as web services, data storage,
databases, data pipelines, high-performance computing, commerce
engines, with Linux/Unix or operating systems. Familiarity with one
or more of the following programming/scripting languages: Java, C,
C++, .NET, Go, Python, shell, Perl, JavaScript. About the job The
Google Cloud Platform team helps customers transform and build
whats next for their business — all with technology built in the
cloud. Our products are developed for security, reliability and
scalability, running the full stack from infrastructure to
applications to devices and hardware. Our teams are dedicated to
helping our customers — developers, small and large businesses,
educational institutions and government agencies — see the benefits
of our technology come to life. As part of an entrepreneurial team
in this rapidly growing business, you will play a key role in
understanding the needs of our customers and help shape the future
of businesses of all sizes use technology to connect with
customers, employees and partners. As a Technical Solutions
Developing Manager, you will own important customer issues in
addition to providing support to our other support teams. You will
be a part of a global team that provides 24x7 support to help
customers seamlessly make the switch to Google Cloud. When
customers cannot resolve issues themselves, you will ensure that we
have the necessary tools and processes to swiftly resolve the
issue. Google Cloud accelerates every organization’s ability to
digitally transform its business and industry. We deliver
enterprise-grade solutions that leverage Google’s cutting-edge
technology, and tools that help developers build more sustainably.
Customers in more than 200 countries and territories turn to Google
Cloud as their trusted partner to enable growth and solve their
most critical business problems. The US base salary range for this
full-time position is $171,000-$254,000 bonus equity benefits. Our
salary ranges are determined by role, level, and location. Within
the range, individual pay is determined by work location and
additional factors, including job-related skills, experience, and
relevant education or training. Your recruiter can share more about
the specific salary range for your preferred location during the
hiring process. Please note that the compensation details listed in
US role postings reflect the base salary only, and do not include
bonus, equity, or benefits. Learn more about benefits at Google .
The Canada base salary range for this full-time position is CAD
168,000-172,000 bonus equity benefits. Our salary ranges are
determined by role, level, and location. Within the range,
individual pay is determined by work location and additional
factors, including job-related skills, experience, and relevant
education or training. Please note that the compensation details
listed in Canada role postings reflect the base salary only, and do
not include bonus, equity, or benefits. Learn more about benefits
at Google . Responsibilities Lead, coach, and develop a team of
engineers. Set and communicate priorities that support
organizational goals to deliver premier technical support for
Google Cloud customers. Provide 24/7 global support as part of a
team of Engineers and Consultants, which may include non-standard
hours, to manage high-profile escalations and improve the customer
experience. Collaborate with internal teams (TAM, CE, Product,
Engineering) to understand customer needs, advocate for their
success, and enhance the customer experience. Translate customer
feedback into concrete product improvements by partnering with
Product Management and Engineering to identify and escalate trends
and issues. Manage real-time production incidents with Software
Engineering and SRE, ensuring timely issue identification and clear
customer communication.
Keywords: Google, Sunnyvale , Technical Solutions Developing Manager, Google Cloud, IT / Software / Systems , Cupertino, California
