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Remote Software Product Support Representative

Company: VirtualVocations
Location: Sunnyvale
Posted on: August 6, 2022

Job Description:

A business management software development firm has an open position for a Remote Software Product Support Representative.

Core Responsibilities Include:
Maintaining accuracy of the Help Desk SharePoint repository
Isolating performance issues to determine the cause of hardware malfunctions
Answering, evaluating, and prioritizing service requests received via telephone, voicemail, and e-mail
Position Requirements Include:

Strong customer service skills
Bachelor's Degree in Computer Science, Information Technology, or related field
Knowledge and understanding of computer system applications and databases
Adaptable self-starter that possesses the ability to quickly learn new processes

Keywords: VirtualVocations, Sunnyvale , Remote Software Product Support Representative, IT / Software / Systems , Sunnyvale, California

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