EV Charger Technical Support Specialist (REMOTE)
Company: ABB LTD
Location: Sunnyvale
Posted on: August 6, 2022
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Job Description:
EV Charger Technical Support Specialist (REMOTE)
Take your next career step at ABB with a global team that is
energizing the transformation of society and industry to achieve a
more productive, sustainable future. At ABB, we have the clear goal
of driving diversity and inclusion across all dimensions: gender,
LGBTQ+, abilities, ethnicity and generations. Together, we are
embarking on a journey where each and every one of us, individually
and collectively, welcomes and celebrates individual
differences.
ABB E-mobility is leading the decarbonization of the world's
transportation industry by pioneering technology that enables a
sustainable future of electric, smart, reliable, and emissions-free
mobility. If you have a passion for improving our living
environment by increasing the adoption of electric transportation
using your business skills for the benefit of society and the
planet then we invite you to consider joining the global industry
leader in Electric Vehicle (EV) Charging and Grid Edge
technologies, ABB e-Mobility. As a Technical Support Specialist,
you will be responsible for over phone/web diagnosis, analysis,
troubleshooting, and repair of Electric Vehicle (EV) charging
systems. You'll be directly accountable for all levels of phone,
email and onsite support to Field Service Engineers and customers
from initial troubleshooting and diagnosis to problem resolution.
*The work schedule is Monday-Friday 7am-7pm central time with a
rotating morning, evening, after hours and weekend shift*
This position reports to
Service Manager, E-mobility U.S.
Your responsibilities
* Identify and prepare scope of work for dispatch to Customer's
site or to Field Service Engineering team for issue investigation
and technical problem rectification
* Provide first and second-level telephone Technical Support as
assigned
* Accountable for maintaining excellent customer service rapport,
listening intently, understanding of customer's needs, maintaining
service call priorities, and ensuring all service calls are
effectively closed
* Focus on ensuring Service Level Agreements are met, and provide
timely updates and tracking of call status and information in the
customer support database
Your background
* Minimum of HS Graduation with 6 months or more in a customer
support role within a hardware break/fix trouble shooting
environment; Bachelor's degree is a plus.
* Must have repair troubleshooting experience with Linux based
system and power electronics ideally related to Electrical Vehicle
(EV) charging, Uninterruptable Power Source (UPS) or Variable
speed. drive (VSD); Direct experience supporting EV Chargers is
preferred.
* Strong customer relationship skills required with ability to
project confidence and knowledge to the customer about the products
supported and the services/problem resolution process.
* Clear and concise communication skills in English are required,
Bi-lingual is a plus.
* Proficiency in using Windows based applications; Microsoft Word
and Excel is required.
* Must be able to lift a minimum of 50 pounds.
* Capability and willingness to travel domestically, up to 30%
required, primarily for training or related projects supporting our
EV Chargers testing or product development.
* Candidates must already have a work authorization that would
permit them to work for ABB in the US.
More about us
ABB E-mobility is a world leader in EV charging technology with a
strong R&D pipeline and an unparalleled global reach. With our
robust product portfolio of innovative holistic solutions - from
grid to charge point and domestic installations to large fleet
depots - we are actively enabling the future of e-mobility, not
just predicting it. The exciting developments within this sector
perfectly align with our Mission to Zero initiative, aiming to
support cleaner and greener communities for all We look forward to
receiving your application. If you want to discover more about ABB,
take another look at our website www.abb.com. Equal Employment
Opportunity and Affirmative Action at ABB ABB is an Equal
Employment Opportunity (EEO) and Affirmative Action Employer
encouraging diversity in the workplace. All qualified applicants
will receive consideration for employment without regard to their
race, creed, color, ancestry, religion, sex, national origin,
citizen status, age, sexual orientation, gender identity,
disability, marital status, family medical leave status, or
protected veterans status. For more information regarding your
(EEO) rights as an applicant, please visit the following websites:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
http://www1.eeoc.gov/employers/poster.cfm.
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
As an Equal Employment Opportunity and Affirmative Action Employer,
applicants may request to review the Affirmative Action Plan of a
particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M.
EST Monday through Friday by contacting an ABB HR Representative at
1-888-694-7762. Protected veterans and qualified individuals with a
disability may request a reasonable accommodation if you are unable
or limited in your ability to use or access ABB's career site as a
result of your disability. You may request reasonable
accommodations by calling an ABB HR Representative at
1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes
and applications will not be accepted in this manner.
#LI-Hybrid
Keywords: ABB LTD, Sunnyvale , EV Charger Technical Support Specialist (REMOTE), IT / Software / Systems , Sunnyvale, California
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