SunnyvaleRecruiter Since 2001
the smart solution for Sunnyvale jobs

Technical Support Engineer - Switching and Wireless

Company: Fortinet
Location: Sunnyvale
Posted on: June 21, 2022

Job Description:

Fortinet is looking out for Senior Technical Support Engineer for SWAT team.
Job ResponsibilitiesProvide direct technical web and telephone support to Fortinet customers including:

  • Support and troubleshooting on the wireless and switching range of Fortinet products
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc---
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case
    Job Skills Required
    • Experience in a technical support role in a networking/security company or equivalent education
    • Strong understanding of WiFi 802.11 networks, 4G LTE experience.
    • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
    • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
    • Strong troubleshooting and problem solving skills
    • Extensive working knowledge of Windows, MACOs,UNIX or Linux
    • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
    • Strong English skills both written and verbal.Educational Requirements
      • Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Keywords: Fortinet, Sunnyvale , Technical Support Engineer - Switching and Wireless, IT / Software / Systems , Sunnyvale, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Sunnyvale RSS job feeds