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Technical Support Specialist - FortiWeb

Company: Fortinet
Location: Sunnyvale
Posted on: June 21, 2022

Job Description:

Position overview and Job Responsibilities:

  • Providing technical support to Fortinet customers
  • Collection, analysis and change recommendations of configuration
  • Collection and analysis of customer network information as well as packet capture
  • Recommending corrective actions based on gathered data and its analysis
  • Running real-time phone or remote access sessions with customersRequirements:
    • Experience working as engineer in telecommunication, networking or security industry or equivalent education (New graduates are welcome to apply)
    • Good knowledge of OSI model and TCP/IP protocol
    • Administrative knowledge of Windows, Unix or Linux
    • Proficient spoken and written English
    • Positive, communicative and customer oriented attitudeDesired:
      • Having any of industry certificates (FCNSA, CCNA)
      • Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.)
      • Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
      • Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)Education:
        • Bachelors Degree in Engineering or Science or equivalent experience

Keywords: Fortinet, Sunnyvale , Technical Support Specialist - FortiWeb, IT / Software / Systems , Sunnyvale, California

Click here to apply!

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