Technical Support Specialist - FortiWeb

Company: Fortinet
Location: Sunnyvale
Posted on: June 21, 2022

Job Description:

Position overview and Job Responsibilities:

• Providing technical support to Fortinet customers
• Collection, analysis and change recommendations of configuration
• Collection and analysis of customer network information as well as packet capture
• Recommending corrective actions based on gathered data and its analysis
• Running real-time phone or remote access sessions with customersRequirements:
  • Experience working as engineer in telecommunication, networking or security industry or equivalent education (New graduates are welcome to apply)
  • Good knowledge of OSI model and TCP/IP protocol
  • Administrative knowledge of Windows, Unix or Linux
  • Proficient spoken and written English
  • Positive, communicative and customer oriented attitudeDesired:
    • Having any of industry certificates (FCNSA, CCNA)
    • Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.)
    • Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
    • Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)Education:
      • Bachelors Degree in Engineering or Science or equivalent experience

Keywords: Fortinet, Sunnyvale , Technical Support Specialist - FortiWeb, IT / Software / Systems , Sunnyvale, California