Cloud Technical Account Manager - Virtual
Company: AmazonWebServices
Location: Sunnyvale
Posted on: June 17, 2022
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Job Description:
Job summaryWould you like to join one of the fastest-growing
organizations within Amazon Web Services (AWS) and help customers
of all industries and sizes gain the best value and service from
AWS? AWS Enterprise Support, Technical Account Managers (TAM)
support our customers' creative and transformative spirit of
innovation across all technologies, including Compute, Storage,
Database, Big Data, Application-level Services, Networking,
Serverless, Deployment, Security and more. This is not a sales
role, but rather an opportunity to be the principal technical
advisor and 'voice of the customer' to organizations ranging from
start-ups to Fortune 500 enterprises.As a TAM, you will help craft
and execute strategies to drive our customers' adoption and use of
AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda,
CloudFront CDN, IoT, and many more. Your technical acumen and
customer-facing skills will enable you to effectively represent AWS
within a customer's environment, and drive discussions with senior
leadership regarding incidents, trade-offs, support and risk
management.You will provide advocacy and strategic technical
guidance to help plan and build solutions using best practices, and
proactively keep your customers' AWS environments operationally
healthy. The close relationships developed with your customers will
allow you to understand their business/operational needs and
technical challenges, and help them achieve the greatest value from
AWS. This position will require the ability to travel 10% or more
as needed.The TAM is the centerpiece of value to our Enterprise
Support customers. If you wish to be at the forefront of
innovation, come join us!Basic qualifications - Bachelor's Degree
in Computer Science, Math, or related discipline, or 3+ years of
equivalent work experience - 3+ years of technical engineering
experience - 3+ years of experience with operational parameters and
troubleshooting for two (2) of the following: Compute / Storage /
Networking / CDN / Databases / DevOps / Big Data and Analytics /
Security / Applications Development in a distributed systems
environmentPreferred qualification - Internal enterprise or
external customer-facing experience as a technical lead -
Experience in Informational Technology operations - Professional
oral and written communication skills, presenting to an audience
containing one or more executive team member(s) - Development in a
distributed systems environment - Experience in Informational
Technology operations - Experience in a 24x7 operational services
or support environment - Experience with AWS services and/or other
cloud offeringsAmazon is committed to a diverse and inclusive
workplace. Amazon is an equal opportunity employer and does not
discriminate on the basis of race, national origin, gender, gender
identity, sexual orientation, protected veteran status, disability,
age, or other legally protected status. For individuals with
disabilities who would like to request an accommodation, please
visit https://www.amazon.jobs/en/disability/us.Amazon is committed
to a diverse and inclusive workplace. Amazon is an equal
opportunity employer and does not discriminate on the basis of
race, national origin, gender, gender identity, sexual orientation,
protected veteran status, disability, age, or other legally
protected status. For individuals with disabilities who would like
to request an accommodation, please visit
https://www.amazon.jobs/en/disability/us.
Keywords: AmazonWebServices, Sunnyvale , Cloud Technical Account Manager - Virtual, IT / Software / Systems , Sunnyvale, California
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