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Sr Product Manager - Developer Platform

Company: Fiserv
Location: Sunnyvale
Posted on: May 15, 2022

Job Description:

About CloverClover was founded to deliver more to the small and medium-sized businesses (SMBs)that desperately need easy-to-use software and beautifully designed hardware. Ouropen-source Point of Sale system fosters a seamless merchant-customer interaction,creates an exceptional customer experience, and allows merchants to run theirbusinesses at maximum efficiency.What team and role will you be joining?Clover's product team is responsible for developing and executing on a strategy thatachieves the company's various SMB goals. We do this through intimatelyunderstanding the needs and desires of our merchants, developers and channels,ideating differentiated product experiences and delivering value using a battle testedproduct development framework.As a product manager at Clover, you will contribute to the end to end management ofClover's developer platform that addresses 3rd-party developer tools and resourcesacross global markets. You will manage the Developer Platform roadmap and use thisresponsibility to ensure Clover and our 3rd-party developers & integrators have theirneeds met and are able to achieve their respective goals. These developers buildapps/integrations that generate revenue via our App Market, extend our platformcapabilities to niche verticals and improve the overall merchant experience on ourplatform. Differentiating the product in a highly competitive market will constantly be onyour mind.You will be on a cross-functional team consisting of software, hardware and paymentsengineers, QE, UX and content designers, developer advocates, user researchers andproduct managers who are all focused on improving the developer & merchantexperience and bringing the product person's vision to life.How will you spend your time?You will spend 30% of your time meeting with and learning from merchants andpartners, 20% of your time prioritizing and maintaining the backlog, 10% of your timeworking with QE investigating / reproducing / reporting bugs, 20% of your time studyingmarket dynamics, 10% of your time presenting our progress and building excitementabout Clover's vision and 10% of your time coordinating product releases with releasemanagement.One of the reasons Clover has disrupted the point of sale market is because of thecollaborative work we do in product management. You will be part of a team excitedabout the future and building products that improve the lives and profitability of ourdevelopers & merchants. We are relentlessly focused on user satisfaction. What traits do you bring to the product manager role?You're a good listener and "empathy" is one of the qualities you use to describe yourpersonality. You form actionable opinions from many inputs to help unblock the team,build new products and achieve our goals. Storytelling comes naturally to you and givescolleagues a new perspective that compels others to listen-in.You enjoy working in a fast-paced environment, understand that constant attention todetail leads to success and you're rarely satisfied with the status quo. You look forwardto getting the team aligned with Clover's goals and clearly communicating progress withvarious internal and external stakeholders.Product Manager Responsibilities:--- Drive the end to end product development lifecycle for Clover's developerplatform roadmap:--- Define a vision, goals and roadmap for 3rd-party developers andintegrators--- Review and prioritize the developer platform backlog--- Update the roadmap to reflect new learnings from user research and useranalytics--- Define user requirements--- Communicate requirements with design, engineering and developerrelations--- Attend sprint planning and discuss requirements with engineering & QE--- Establish product quality guidelines with QE--- Collaborate with technical writers and content design team on releasenotes and help content--- Coordinate releases with release management team--- Promote new product value through collaboration with product marketing--- Build business cases (including opportunity sizing and financial analysis) todefine, evaluate and prioritize competing opportunities--- Communicate rationale, prioritization and development status with product,engineering and other cross-functional stakeholders--- Evangelize Clover's values and products to the broader internal team Clover'ssales channels--- Be part of an agile cross-functional product, engineering and QE team to create abest-in-class products and product experiencesQualifications:--- 5+ years in consulting, product management, product marketing, qualityassurance / quality engineering or sales engineering--- Plus if you have experience in developer portals, APIs, SDKs--- BA/BS degree required--- Comfort in a fast-paced and dynamic environment--- Comfort presenting to internal and external stakeholders--- Proven track record of using data to influence requirements, design andimplementation--- Strong project management skills, including the ability to think and lead complexprojects simultaneously--- Excellent communication and interpersonal skills, with proven ability to takeinitiative and build strong, productive relationships--- Excellent organizational, analytical and influencing skillsBonus Point Experience:--- Bachelor of Science in Computer Science, Engineering, or a related field--- Experience in Payments, FinTech or and Platform as a Service industries

Keywords: Fiserv, Sunnyvale , Sr Product Manager - Developer Platform, IT / Software / Systems , Sunnyvale, California

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