Network and System Administrator
Company: Eureka Process, LLC
Location: Sunnyvale
Posted on: May 14, 2022
Job Description:
Job DescriptionHero isn't just in our name, it's the people we
are. You bring the IT hero super skills, and we will provide the
cape. At Heroic Technologies we are looking for an IT Support
Technician who has the experience, knowledge and desire to help our
clients grow and move forward. We passionately believe in the
mission of our clients and strive to deliver best in class service
on every call, every contact, every day.Heroic Technologies is a
place where you can be a part of something amazing, where you get
more than just another job. As a member of our team, you'll develop
skills and knowledge by working with innovative technologies. No
sidekicks here, everyone gets to be a hero. You will get to be part
of a tight-knit group where your feedback is encouraged, and your
voice is heard.Our core values define who we are as a company as
well as the people who work here. These drive us and are what we
get up for every day.
- Dependability/Reliability
- Professionalism
- Continuous ImprovementThe Position:Our Network and System
Administrator is a critical piece in our team and is responsible
for the delivery of reactive technical support to our clients. This
role will also provide continual improvement of processes and
standards to provide a consistent client experience. Qualified
candidates MUST have the ability to communicate to clients and
co-workers at both technical and non-technical levels.Ideal
candidates are self-directed, innovative, organized, flexible and
can consistently maintain our high-quality standards. The desire
and drive to build and maintain customer relationships is a key
function of this role. This candidate will also be able to exhibit
a sense of urgency in providing exceptional quality service to
clients as well as setting and managing expectations.
Qualifications:
- High school diploma required, higher level degree desiredWork
Experience:
- IT Experience: 3 years required; 4 years preferred
- MSP Experience: 2 years preferred
- Use of PSA/Ticketing systemAdditional knowledge, skills, and
responsibilities:
- Ownership of assigned tasks
- Coordination of service via phone or email using our PSA system
- Being able to adapt and learn quickly
- Ability to develop relationships with clients and internal
staff
- Follow process and identify possible improvements
- Time management skills
- Exceptional written and verbal communication skills
- Strong understanding and demonstrated business level support
for Microsoft related technologies
- Microsoft Office 365; including Exchange email, SharePoint and
OneDrive
- Windows AD user management
- Experience troubleshooting and installing servers, firewalls,
routers, switches
- Knowledge and experience with advanced networking
principles
- Ability to create network diagrams and other internal use
documentation
- Hardware, networking, and PC operating system troubleshooting
skills Preferred knowledge, skills, and competencies:
- Use of documentation platform
- Use of ConnectWise Manage
- Use of ConnectWise AutomateHR Information:
- Medical, vision and dental benefits
- Employed covered by company, option to add dependents
- Ten days of PTO
- 401K with 6% company match
- In-Office position in Campbell/San Jose CA
- Full time
- Salary $85,000-$95,000, negotiable with experiencePowered by
JazzHR31nwn6RkeV
Keywords: Eureka Process, LLC, Sunnyvale , Network and System Administrator, IT / Software / Systems , Sunnyvale, California
Didn't find what you're looking for? Search again!
Loading more jobs...