Network and System Administrator

Company: Eureka Process, LLC
Location: Sunnyvale
Posted on: May 14, 2022

Job Description:

Job DescriptionHero isn't just in our name, it's the people we are. You bring the IT hero super skills, and we will provide the cape. At Heroic Technologies we are looking for an IT Support Technician who has the experience, knowledge and desire to help our clients grow and move forward. We passionately believe in the mission of our clients and strive to deliver best in class service on every call, every contact, every day.Heroic Technologies is a place where you can be a part of something amazing, where you get more than just another job. As a member of our team, you'll develop skills and knowledge by working with innovative technologies. No sidekicks here, everyone gets to be a hero. You will get to be part of a tight-knit group where your feedback is encouraged, and your voice is heard.Our core values define who we are as a company as well as the people who work here. These drive us and are what we get up for every day.

• Dependability/Reliability
• Professionalism
• Continuous ImprovementThe Position:Our Network and System Administrator is a critical piece in our team and is responsible for the delivery of reactive technical support to our clients. This role will also provide continual improvement of processes and standards to provide a consistent client experience. Qualified candidates MUST have the ability to communicate to clients and co-workers at both technical and non-technical levels.Ideal candidates are self-directed, innovative, organized, flexible and can consistently maintain our high-quality standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate will also be able to exhibit a sense of urgency in providing exceptional quality service to clients as well as setting and managing expectations. Qualifications:
  • High school diploma required, higher level degree desiredWork Experience:
    • IT Experience: 3 years required; 4 years preferred
    • MSP Experience: 2 years preferred
    • Use of PSA/Ticketing systemAdditional knowledge, skills, and responsibilities:
      • Ownership of assigned tasks
      • Coordination of service via phone or email using our PSA system
        • Being able to adapt and learn quickly
        • Ability to develop relationships with clients and internal staff
        • Follow process and identify possible improvements
        • Time management skills
        • Exceptional written and verbal communication skills
          • Strong understanding and demonstrated business level support for Microsoft related technologies
            • Microsoft Office 365; including Exchange email, SharePoint and OneDrive
            • Windows AD user management
            • Experience troubleshooting and installing servers, firewalls, routers, switches
            • Knowledge and experience with advanced networking principles
            • Ability to create network diagrams and other internal use documentation
            • Hardware, networking, and PC operating system troubleshooting skills Preferred knowledge, skills, and competencies:
              • Use of documentation platform
              • Use of ConnectWise Manage
                • Use of ConnectWise AutomateHR Information:
                  • Medical, vision and dental benefits
                    • Employed covered by company, option to add dependents
                    • Ten days of PTO
                      • 401K with 6% company match
                      • In-Office position in Campbell/San Jose CA
                        • Full time
                        • Salary $85,000-$95,000, negotiable with experiencePowered by JazzHR31nwn6RkeV

Keywords: Eureka Process, LLC, Sunnyvale , Network and System Administrator, IT / Software / Systems , Sunnyvale, California