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Sr. System Administrator

Company: Silk Road Medical
Location: Sunnyvale
Posted on: May 6, 2021

Job Description:

Summary The Sr. Systems Administrator will be responsible for the technical design, planning, implementation and day-to-day administration of our business-critical IT systems. The ideal candidate will have advanced systems administration, storage, networking and security skills supporting a hybrid cloud IT environment. This individual will build and maintain highly-resilient, secure and scalable IT solutions for our fast-growing organization. As the primary administrator and escalation point for our enterprise systems, this person must possess strong technical and communication skills with the ability to anticipate issues, triage and resolve problems quickly, maintain impeccable systems uptime and deliver measurable IT value to the business. This opportunity is suited to proactive and detail-oriented IT professionals with a broad set of technology skills and experience. Essential Job Functions Daily administration and monitoring of SRM on-premises and cloud IT environments. Oversee change, capacity, performance, license, and patch management and ensure 24x7x365 availability of all business-critical IT systems Maintain SRM IT systems and services (Palo Alto, Okta, HP Aruba, Meraki, 8x8, Splunk, Office 365, Active Directory, QAD, VMware, Hyper-V, Symantec, Zoom, Egnyte, Trello, MindTickle, Showpad, Code 42, Veeam, Datto, Mimecast) Ensure core IT infrastructure (UPS, servers, storage, network, telephony, printers, wireless) is operating flawlessly Primary contact and first line-of-support for IT infrastructure and systems issuesrequests. Ensure all IT incidents and requests are prioritized and resolved in a timely and professional manner within SLA guidelines Provide 2nd level support for IT desktop, peripheral, mobile, printing, network application issuesrequests Assist with new hire, role change and termination activities as per standard IT onboardingoffboarding process Perform troubleshooting and lead problem-solving efforts, often involving external IT vendors and service providers Install and maintain systems firmware, software and patchesutilities on server, storage and networking equipment. Schedule after-hours maintenance and engage IT vendors for support and warranty repairs as appropriate Manage backups and recoveries of business-critical IT systems consistent with published backup, disaster recovery and data retention policies. Investigate and resolve backup errorsexceptions, generate reports for management Collaborate with IT team on key projects and initiatives. Design, build and deploy resilient, scalable and secure technology solutions that align with business requirements and contribute to IT processes and technology roadmap Assist with IT infrastructure deployments and office employeeequipment moves (physical and logical) Plan, communicate and deploy changes to IT infrastructure per standard change management process and scheduled maintenance windows. Coordinate IT change and maintenance activities with business stakeholders Create and maintain standard IT policies, procedures and user guides. Educate employees on usage of IT services Interface with IT hardware, software, networking and SaaS vendors for producttechnical support as necessary Follow established IT policies, procedures and controls to ensure compliance with applicable laws and regulations Follow standard IT procedures and help prepare supporting evidence for quarterly and annual IT audits Manage company network (LANWANVPNWi-Fi), monitor Internet and site-to-site connectivity and performance, investigate issues, plan and implement changes to routers, firewalls, switches and wireless infrastructure Maintain and enforce security across all IT systems and applications from core to edge Maintain IT infrastructure and network diagrams, assetequipment inventory and IT changeincident logs Manage endpoint protection and e-mail security and troubleshoot and resolve issues or security incidents Manage company AV conference room equipment and support company and executive meetings Support IT audits and conduct IT systemsnetwork vulnerability scanning, patching and hardening Deployment and maintenance of monitoring, analysis and reporting tools This role will lead key projects and collaborate with other team members to deliver leading-edge IT solutions Backfill other IT personnel as needed Requirements Bachelor's degree in MISCIS, Computer Science or equivalent professional experience Industry certifications such as ITIL, CCNA, MCITP, MCSA, MCSE, VCP, Cloud+, Security+ preferred Windows 102#######, Mac OS X, iOS, Android, Office 365, Azure, Active Directory, FSMO, Exchange, Group Policy, DASNASSAN, VMware vSphereESXi, Workspace One, Microsoft Hyper-V, Veeam, Datto, Code42, Mimecast Solid understanding of networking concepts, protocols and OSI model (Firewall, Routing, Switching, VLANs, VPNs, IPSEC, Wi-Fi, BlueTooth, TCPIP, DNS, DHCP, SMTP, FTP, RDP, LDAP, PKI, SSLTLS, SSH, VoIPSIP, SAML, SSO, MFA) Experience with ERP and CRM systems such as QAD, SAP, Oracle, NetSuite, Dynamics, Salesforce, etc. Proficiency with one or more scripting languages UNIX Shell, PowerShell, VB, SQL, JavaScript, JSON, Perl Expert knowledge with industry current computing hardware, mobile devices and peripherals 5+ years hands-on IT support and troubleshooting in a corporate environment 5+ years of server, storage and network deployment, configuration and troubleshooting 5+ years of Windows administration, including Active DirectoryGPOsOgroupsACLsNTFS permissions 5+ years of network management and troubleshooting including LANWANVPNWi-Fi, ISP circuits, IPv4IPv6 5+ years of architecting, deploying and maintaining production IT systems and datacenters (on-prem and cloud) 5+ years of virtualization vSphere, vCenter, ESXi, Hyper-V. Able to diagnose and resolve VM guesthost issues Excellent knowledge of security access controls, policies, groups, rights, permissions Security awareness, incident investigation and remediation Familiarity with IT GRC (BCDR, ITSMITIL, SOX, ISO, PCI, HIPAA, GMP, GDPR, FDA 21 CFR Part 11) Must be able to lift 50 lbs. Must be able to run cables under desks and in IT rooms Have the ability to sit and stand at desk for long periods of time Other Critical Skills Exceptional communication, collaboration and customer service skills Team focused with a positive attitude and high attention to detail Able to work effectively in a dynamic, fast-paced environment with competing priorities Must be flexible with time to manage multiple projectsfrequent interruptions Self-motivated and proactive, able to work effectively with minimal supervision Excellent time management and organizational skills with ability to prioritize work effectively Strong analytical, judgment and problem-solving skills Displays tact, patience and diplomacy with the ability to handle stressful situations Ability to effectively communicate with the management, end users, and other technical staff Good understanding of organizational business processes Ability to stay calm under pressure and respond quickly to system incidentsoutages Able to document and articulate complex technical solutions to management and other non-technical staff Able to occasionally to work weekends and after hours for IT projectsmaintenance Will you join us? Associated topics: equipment, infrastructure, ip, network, network administrator, scom, scom sccm, server, system center configuration manager, tcp

Keywords: Silk Road Medical, Sunnyvale , Sr. System Administrator, IT / Software / Systems , Sunnyvale, California

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