Genesys Developer

Company: Avanciers LLC
Location: Sunnyvale
Posted on: February 20, 2021

Job Description:

Location - Philadelphia or in Bayarea Genesys Developer We are now looking for 4-6 years of experienced Genesys Developer with previous hands on experience in Genesys framework 8.0/8.1/8.5, Inbound Voice, T-server/ SIP server deployment and troubleshooting. Experience with PureEngage on Premise or Cloud is highly preferred The role includes: -- Understanding of CTI (Computer Telephony Integration) -- Strong understanding of contact centre environment -- Strong experience in Genesys framework 8.0/8.1/8.5,Inbound Voice, T-server/ SIP server deployment and troubleshooting. -- Routing designing and its troubleshooting, reporting knowledge. -- Strong extensive experience in URS(Universal routing Server),IRD,T-server, SIP server and stat server. -- Experience in creating, developing, & deploying routing strategy using IRD -- Composer and designer based on the business requirement. -- Support application changes, creation & modification as per client demand & CR's. -- Analysis & troubleshooting of application related issue, Coordinate and support development team. -- Agent provisioning, Create VQ, VAG, AGRP, VQG. Find and fix agent issue, change the configuration if required -- Knowledge of GAX,GI2,GA,CME,Pulse. -- Ready to work in a 24x7 with good communication skills Your profile We are looking for an open, positive and driven person with a good track record in previous work. Furthermore, the successful candidate would be able to show below skills and qualities:

• Strong collaboration and communication skills.
• Good analytical skills and process-oriented way of working.
• Capable of taking own initiatives and to think outside the box.
• Ability to balance multiple task with changing priorities.
• Ability to work and think independently and ensure to meet deadline.
• Excellent communication and interpersonal skills both verbal and written - provided by Dice

Keywords: Avanciers LLC, Sunnyvale , Genesys Developer, IT / Software / Systems , Sunnyvale, California