Genesys Developer
Company: Avanciers LLC
Location: Sunnyvale
Posted on: February 20, 2021
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Job Description:
Location - Philadelphia or in Bayarea Genesys Developer We are
now looking for 4-6 years of experienced Genesys Developer with
previous hands on experience in Genesys framework 8.0/8.1/8.5,
Inbound Voice, T-server/ SIP server deployment and troubleshooting.
Experience with PureEngage on Premise or Cloud is highly preferred
The role includes: -- Understanding of CTI (Computer Telephony
Integration) -- Strong understanding of contact centre environment
-- Strong experience in Genesys framework 8.0/8.1/8.5,Inbound
Voice, T-server/ SIP server deployment and troubleshooting. --
Routing designing and its troubleshooting, reporting knowledge. --
Strong extensive experience in URS(Universal routing
Server),IRD,T-server, SIP server and stat server. -- Experience in
creating, developing, & deploying routing strategy using IRD --
Composer and designer based on the business requirement. -- Support
application changes, creation & modification as per client demand &
CR's. -- Analysis & troubleshooting of application related issue,
Coordinate and support development team. -- Agent provisioning,
Create VQ, VAG, AGRP, VQG. Find and fix agent issue, change the
configuration if required -- Knowledge of GAX,GI2,GA,CME,Pulse. --
Ready to work in a 24x7 with good communication skills Your profile
We are looking for an open, positive and driven person with a good
track record in previous work. Furthermore, the successful
candidate would be able to show below skills and qualities:
Keywords: Avanciers LLC, Sunnyvale , Genesys Developer, IT / Software / Systems , Sunnyvale, California
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here to apply!
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