SunnyvaleRecruiter
the smart solution for Sunnyvale jobs

(USA-CA-Sunnyvale) Customer Service Business Engagement Lead, Business Transformation Organization

Company: GOOGLE INC.
Location: Sunnyvale
Posted on: February 13, 2019

Job Description:

Minimum qualifications:* 7 years experience working in management consulting, corporate strategy, or as a product/ program/portfolio manager, or equivalent practical experience* Experience with SQL, data manipulation, reporting, and quantitative analysis.* Experience in B2B customer support or services environment either as an operations contributor or directly in call center environments. Preferred qualifications:* ITIL and Six Sigma certifications.* Experience working on systems-focused support strategy with a passion for technology and an ability to identify new opportunities for efficiency and productivity.* Experience with Customer Relationship Management (CRM) systems.* Demonstrated consultative skills as applied to technical problem solving, including good business understanding and the ability to develop consolidated understanding of requirements from multiple stakeholders.* Excellent conflict resolution skills, with the ability resolve disagreements quickly and effectively. The Cloud Business Transformation Organization is responsible for programs that enable Google Cloud to Go-to-Market, enterprise ready, at Google scale. Our team partners with Product, Sales, Engineering and other cross-functional partners to develop systems, tools, and processes. As a Customer Service Engagement Lead you'll be responsible for the execution of a key workstream in an enterprise sized program focused on reimagining business processes and systems across the Google Cloud Sales Organization. The program is a 12 - 18 month (minimum) collaboration between the Google Cloud business, and IT teams, with a strong presence from systems implementation partners. You will work directly with Google Cloud Services and Support business, and leadership team to manage the key workstream and deliverables for the program. You'll also be responsible for leading the coordination of multiple teams, controlling and monitoring of the workstream timelines and deliverables, requirements gathering, measurement and the controlling of project within the workstream and managing stakeholders and project communication both within workstream and up to the program level. Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what's next for their business - all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life.* Project manage the Customer Success work stream(s) effort independently while ensuring alignment to key program wide objectives, deliverables and milestones.* Manage project and work stream dependencies and risks while optimizing for constraints. This includes monitoring the program status at workstream level and aggregating this into program management level dashboards and reports.* Create weekly project status and executive reporting, lead regular workstream reviews with senior stakeholders from the business, technical and cross functional teams.* Establish metrics, templates and governance for the program including KPIs, and track progress and dependencies.* Create the workstream charter, developing project plan for this workstream, navigating/syndicating with key stakeholders for workshops, analyze and document business processes, unblocking/escalating to ensure weekly progress and track the weekly progress in a reporting chart with central project management.

Keywords: GOOGLE INC., Sunnyvale , (USA-CA-Sunnyvale) Customer Service Business Engagement Lead, Business Transformation Organization, Hospitality & Tourism , Sunnyvale, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Delivery Driver (part or full time) with DoorDash - Make up to 21/hour
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money Deliver food and other items from local merchants
Company: Doordash
Location: Tracy
Posted on: 02/16/2019

Independent Contractor Customer Service Agents
Description: Position Type: Temporary Independent Contract with possibility for longer term. Compensation: Hourly base plus per minute comp, up to 10.00 per hour Start Date: ASAP We provide call center services for (more...)
Company: Mommy Jobs Online
Location: Merced
Posted on: 02/16/2019

Specialist, Store Protection
Description: GENERAL PURPOSE: This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist (more...)
Company: Ross Dress for Less
Location: Modesto
Posted on: 02/16/2019


Sales Associate - Lodge
Description: Description We are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: DICK'S Sporting Goods
Location: Stockton
Posted on: 02/16/2019

Server
Description: Kitchen Manager 19004911 Description As Kitchen Manager, you'll learn how to prepare great food, grill meats, and saut vegetables. You are responsible for making sure our food is absolutely delicious. (more...)
Company: Chipotle Mexican Grill
Location: Sunnyvale
Posted on: 02/16/2019

Team Member
Description: Restaurant Team Member - Crew 1864 - Salinas 19002487 Description At Chipotle, we've created something special: a better place to eat and work. Many employees start just expecting a paycheck, but (more...)
Company: Chipotle Mexican Grill
Location: Salinas
Posted on: 02/16/2019

Cook
Description: Restaurant Team Member - Crew 1864 - Salinas 19002487 Description At Chipotle, we've created something special: a better place to eat and work. Many employees start just expecting a paycheck, but (more...)
Company: Chipotle Mexican Grill
Location: Salinas
Posted on: 02/16/2019

Wanted! Professional Customer Service Personnel
Description: Our nation's premier provider of health care access in the US is looking for motivated self-starters to enjoy a career with our company. Our health care programs are primarily
Company: Health Inc.
Location: Oakland
Posted on: 02/16/2019

Club Housekeeper (RCDCR) - Ritz-Carlton Club, San Fran (190002XB)
Description: Club Housekeeper RCDCR At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience (more...)
Company: Marriott International, Inc.
Location: Oakland
Posted on: 02/16/2019

Customer Service PT/FT - Telecommute
Description: Nationwide Dental and Health plans company is currently interviewing to find new reps to work part time and
Company: Freedom at Home Team / Ameriplan
Location: Oakland
Posted on: 02/16/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Sunnyvale RSS job feeds