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Specialty Store Manager - Nationwide Opportunities

Company: Microsoft Corporation
Location: Sunnyvale
Posted on: November 10, 2018

Job Description:

The Specialty Store Manager (SSM) creates a positive environment for customers and the store team. As a trusted leader, the SSM supports the team to learn and grow while they flawlessly execute and deliver excellent business results by increasing brand awareness and delivering experiences through world-class customer service. **This role exists across the United States and is not location specific.** **Relocation may be available for this opportunity.** Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that's possible with Microsoft, and we?re looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we?re the place for you! Help connect customers with their passions to achieve more, through our physical and digital retail properties. Microsoft Store includes jobs in physical retail locations, digital property teams and corporate locations. We provide: ? A work environment that is diverse, inclusive, and welcoming of all ? Training that will make you feel empowered to do your best work even if you aren?t a tech expert ? Career opportunities for all our employees ? Fantastic, comprehensive and competitive benefits for full-time and part-time employees ? Gratitude & recognition for our awesome employees ? Belief that at Microsoft #WeWinAsATeam **Responsibilities** Customer Obsession ? Drive a culture that consistently obsesses over our customers, innovates, builds on the ideas of others, and impacts overall business results through passionate and motivated teams ? Solicit and listen to customer feedback, identifying current customer buying trends while anticipating future needs and preferences, as well as providing related communications to the appropriate teams ? Provide clarity of store priorities and communication to ensure a seamless employee and customer experience Adaptability ? Effectively respond to changing in-store environment, circumstances, and situations through customer engagements ? Consistently model Microsoft Values that contribute to a positive working environment ? Assess situations quickly and prioritize decisions that drive short and long term results ? Ability to be nimble and decisive in a fast-paced retail environment, providing leadership based on new or developing information Drive for Results ? Tenaciously pursues positive outcomes by using effective approaches to solve problems ? Build and grow effective, inclusive teams where employees are able to do their best work and deliver exceptional results to our customers ? Drive a strong culture of operational compliance by providing leadership and accountability across the team ? Ability to tell the story of your own business through metrics, location, and industry trends while being held accountable for the success and profitability of a store location Influencing for Impact ? Communicates positively to motivate and inspire teammates to sustain a positive work environment that upholds the Microsoft Retail culture and values ? Invest in the development of the leadership team; ensure all areas of responsibility (AOR) are executed flawlessly and hold leaders accountable for delivering results in their respective AORs ? Create a comfortable, growth-focused working environment that cultivates honesty and openness Collaboration ? Feel empowered to engage with peers, corporate and field team members in the development of innovative ways to make a larger impact in our customers lives ? Contribute to the success of the store and the market by sharing knowledge, best practices, and learnings with peers **Qualifications** Required Qualifications ? 3+ Years Retail store management experience or People Management Experience Preferred Qualifications ? Coaching or management of individuals in a metrics-driven consultative sales environment ? Previous experience managing or training in retail technology/electronics industry ? Microsoft certifications OR experience/education in technology/IT ? College degree preferred Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Keywords: Microsoft Corporation, Sunnyvale , Specialty Store Manager - Nationwide Opportunities, Hospitality & Tourism , Sunnyvale, California

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