Restaurant Server AM/PM
Company: Radisson Hotel Sunnyvale - Silicon Valley
Location: Sunnyvale
Posted on: May 27, 2023
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Job Description:
At the heart of Radisson Hotel Group Americas is our brand
promise, Every Moment Matters. More than just our motto, it's how
we do business and who we are at our core. We firmly believe that
our people are at the center of our success, so we strive to
provide a meaningful employment experience with a focus on
developing our team's talents.
Radisson Hotel Group Americas is proud to be one of the world's
leading hotel groups, with nine distinctive hotel brands featuring
more than 600 hotels throughout the US, Canada, and Latin America.
Our portfolio includes Radisson Collection, Radisson Blu, Radisson,
Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park
Plaza, Park Inn by Radisson, and Country Inn & Suites by
Radisson.
Position Summary
To create 100% Guest Satisfaction by delivering food and beverage
service to restaurant guests
Key Responsibilities
-Creates 100% guest satisfaction by providing the service brand
behavior, genuine hospitality and by exceeding guest
expectations.
-Gives personal attention, takes personal responsibility and uses
teamwork when providing guest service
-Listens, apologizes with empathy, finds a solution and follows
through when resolving guest problems
-Assumes the responsibility to notice when the guest is not
satisfied and uses their best judgment as to when it is appropriate
to use the 100% Guest Satisfaction Guarantee
-Performs other duties as required to provide the service brand
behavior and genuine hospitality
-Provides food and beverage service to guests in the restaurant
-Provides guest with overview of menu choices
-Takes guest's order - provides explanation of menu as
appropriate
-Prepares order for presentation to guest
-Replenishes water
-Makes and pours coffee for the customers
-Clears tables throughout the dining experience using proper
methods for removing dishes, glassware and silverware
-Cleans tables, chairs and floor area
-Resets table quickly
-Polishes silver and folds linens
-Assists service team as necessary to meet and exceed the guests'
expectations
-Sets up beverage stations for appropriate shift by brewing coffee
and setting out condiments, as appropriate
-Helps with banquet events
Requirements/Skills
-Technical Service Skills... Demonstrate understanding of the
technical service skills for assigned area (i.e. food & beverage
service, housekeeping, etc.)
-Point of Sale... Skilled in utilization of point of sale systems
and/or other back-of the house systems.
-Upselling... Know the available products and services and suggest
alternatives.
We are an equal opportunity and affirmative action employer and
make employment decisions without regard to age, race, religion,
national origin, gender, sexual orientation, gender identity,
disability, veteran status, genetic information or other protected
class. Background checks are also required before employment
begins.
Visa Requirements: We participate in E-Verify and all candidates
must be in possession of identification providing authorization to
work in the United States as defined in the Immigration Reform and
Control Act of 1968 (IRCA). This position does not offer
sponsorship of Work Visas.
Keywords: Radisson Hotel Sunnyvale - Silicon Valley, Sunnyvale , Restaurant Server AM/PM, Hospitality & Tourism , Sunnyvale, California
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