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Restaurant Server AM/PM

Company: Radisson Hotel Sunnyvale - Silicon Valley
Location: Sunnyvale
Posted on: May 27, 2023

Job Description:

At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it's how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team's talents.

Radisson Hotel Group Americas is proud to be one of the world's leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.

Position Summary
To create 100% Guest Satisfaction by delivering food and beverage service to restaurant guests

Key Responsibilities

-Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations.
-Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
-Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
-Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
-Performs other duties as required to provide the service brand behavior and genuine hospitality
-Provides food and beverage service to guests in the restaurant
-Provides guest with overview of menu choices
-Takes guest's order - provides explanation of menu as appropriate
-Prepares order for presentation to guest
-Replenishes water
-Makes and pours coffee for the customers
-Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
-Cleans tables, chairs and floor area
-Resets table quickly
-Polishes silver and folds linens
-Assists service team as necessary to meet and exceed the guests' expectations
-Sets up beverage stations for appropriate shift by brewing coffee and setting out condiments, as appropriate
-Helps with banquet events


-Technical Service Skills... Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)
-Point of Sale... Skilled in utilization of point of sale systems and/or other back-of the house systems.
-Upselling... Know the available products and services and suggest alternatives.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.

Keywords: Radisson Hotel Sunnyvale - Silicon Valley, Sunnyvale , Restaurant Server AM/PM, Hospitality & Tourism , Sunnyvale, California

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