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Guest Services Supervisor

Company: Maple Tree Inn, Hogan Hospitality
Location: Sunnyvale
Posted on: July 30, 2022

Job Description:

Job DescriptionAre you a hospitality professional with leadership skills who can help ensure our busy hotel guests have a memorable experience? You could be an excellent candidate for our next guest services manager. We need an enthusiastic manager to oversee our front office operations, including hiring and training staff, as well as improving profitability through upselling and maintaining high hotel occupancy rates. Our ideal candidate will have a prior hospitality background and at least two years of team management experience. Please apply today if you are eager to show your leadership skills and ensure our guests have a fantastic stay!Compensation:$60,000 yearlyResponsibilities:

  • Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards
  • Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner
  • Promote hotel services and amenities through various up-selling techniques to increase room occupancy and profitability
  • Develop short term and long term financial and operational plans for the guest service department which relateto the overall objectives of the hotel
  • Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotelQualifications:
    • Have superb communication skills, management skills, and multitasking skills
    • This role requires a strong emphasis on putting the guest first and providing exceptional customer service
    • 2+ years managing a team in a hospitality role or equivalent customer service role
    • Applicants must have a high school diploma or GED
    • Hospitality experience of at least 3 years is required for this role
      • This position is only for candidates that live in or near Sunnyvale, CAAbout CompanyMaple Tree Inn is a boutique hotel located in Sunnyvale CA since it opened its doors in 1985. Built by Maple Tree Investors and managed by Hogan Hospitality.

Keywords: Maple Tree Inn, Hogan Hospitality, Sunnyvale , Guest Services Supervisor, Hospitality & Tourism , Sunnyvale, California

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