Customer Service Representative
Company: DENSO
Location: Sunnyvale
Posted on: November 23, 2020
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Job Description:
Serves customers by providing product and service information
and resolving product and service problems. Attracts potential
customers by answering product and service questions and suggesting
information about other products and services. Opens customer
accounts by recording account information. Maintains customer
records by updating account information. Resolves product or
service problems by clarifying the customers complaint, determining
the cause of the problem, selecting and explaining the best
solution to solve the problem, expediting correction or adjustment,
and following up to ensure resolution. Maintains financial accounts
by processing customer adjustments. Recommends potential products
or services to management by collecting customer information and
analyzing customer needs. Prepares product or service reports by
collecting and analyzing customer information. Contributes to team
effort by accomplishing related results as needed.
Keywords: DENSO, Sunnyvale , Customer Service Representative, Hospitality & Tourism , Sunnyvale, California
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