Afternoon Manager- Santa Cruz Residential Recovery

Company: Encompass Community Services
Location: Santa Cruz
Posted on: April 5, 2026

Job Description:

Description Encompass is recruiting compassionate, emerging leaders who strive for excellence in their fields. We offer endless opportunities for professional growth with multiple paths toward your future career. When you join Encompass, you are surrounded by peers who are committed to supporting client and staff wellness. Our people and programs touch hundreds of lives each day and you can be part of our effort to bring health, dignity and equity to everyone in our community. We are committed to racial equity and believe in having a diverse workforce that is representative of the many communities we serve. Our agency recognizes the value of racial, ethnic, cultural and linguistic diversity and strives towards a culture of trauma-informed practices with culturally appropriate services that promote healing. Job Summary: We are currently looking for a full-time Evening Manager at Santa Cruz Residential Recovery, located in Santa Cruz. This position is responsible for supporting services for a 24-bed, residential Substance Use Disorder (SUD) treatment program. The Evening Manager will work with a team to support consistent, high quality, services and lead oversight of the team. Applicants will be familiar with utilizing crisis intervention, harm reduction, relapse prevention, trauma informed care, and other evidence-based treatment practices for adults experiencing substance use and co-occurring disorders. Responsibilities Provide consistent, high quality, supervision for program staff. Provide ongoing coaching and training of documentation requirements in electronic health and email communications to milieu staff. Ensures new staff receive on-boarding and on-going trainings, in collaboration with the Clinical Manager and Operations Manager. Ensures adequate staffing and program coverage. Ensure the program provides a healing and trauma-informed environment with intensive individual support, crisis intervention, and groups for persons served. Provides coaching to staff on how to engage with person served during relapse, conflict and boundary violations. Comfortable navigating crisis, psychosis and conducting risk assessments, Oversee direct reports maintain AOD certification and required trainings. Review staff working hours and time off requests Monitors evening shift medication training and performance. Meets all productivity and documentation reporting requirements. Utilize electronic health record to bill care coordination and write notes in client chart. Provides oversight of the overall facility, in collaboration with the Operations Manager, to Ensure that any building needs are being addressed. Collaboration and Communication: Communicates in a clear, concise and compassionate manner with staff and client Regularly attends all meetings including: Staff meeting, Manager’s meeting, Sentinel Event, Grievance Meetings, and other scheduled meetings as necessary. Communicate needed client and program information in staff e-mails with trauma informed language. Collaborate on intakes and discharges with Clinical Manager, Senior Operations Manager, and Intake Manager. Help plan and coordinate any special activities, events or holiday celebrations that may occur. Compliance and Reporting : Reviews and Submits NOABD’s within 24 hours, as required by County Guidelines Reviews and Submits Sentinel Reports within 24 hours, as required by County Guidelines Reports all deficiencies to Senior Manager of Residential Programs immediately (Licensing/Safety/Injuries) Responds to client grievances in a timely manner, in accordance with Encompass policy Complies with regulatory requirements. CARF, DHCS, HIPPA, and 42CFR Provide facility oversight including ensuring 80% bed utilization and licensing requirements are being met for Community Care Licensing, DCHS, the County of Santa Cruz, and other regulatory agencies. Other : Completes other duties as assigned to support the operations of the SCRR program Understand that duties or requirements of the position may change due to funding, management or licensing requirements Maintains a valid California Driver’s License and agency insurable Driving Record Maintains updated Addiction Specialist Certification, Relias Trainings, and other required certifications per program requirements Wages & Benefits: We prioritize the well-being of our team as much as the community we serve. Our comprehensive health benefits reflect this commitment. We offer full-time employees medical and dental insurance plan that ensures peace of mind for themselves and their families. We go beyond traditional care by also offering our employees acupuncture and chiropractic, embracing a holistic approach to health that aligns with our values of care and compassion. Our team’s future matters just as much as the present. That’s why we offer a 403(b) retirement plan, providing a foundation for a secure retirement. We also recognize the need for work-life balance, so Encompass offers a competitive package of 17 vacation days, 12 sick days, and 14 additional paid holidays. These benefits are thoughtfully pro-rated for part-time positions, affirming our commitment to fairness and flexibility. About Us: At Encompass Community Services we provide our community with a wide range of services related to family & social well-being, early childhood education, behavioral health, housing and more. Every day through these services we work to make health, education and housing more equitable for all people in Santa Cruz County. For more than 50 years our work has touched generations by helping people have access to education, rebuild relationships, restore their health and regain dignity.

Keywords: Encompass Community Services, Sunnyvale , Afternoon Manager- Santa Cruz Residential Recovery, Healthcare , Santa Cruz, California