Clinical Improvement Manager
Company: Satellite Healthcare
Location: Sunnyvale
Posted on: May 13, 2022
Job Description:
The Clinical Improvement Manager (CIM) team functions as Quality
Assurance and Improvement (QAI) support to all Satellite
Healthcare's (SHC) WellBound Home programs. Clinical Improvement
Manager About Satellite Healthcare Satellite Healthcare is more
than simply a dialysis company. Since our founding in 1974, we have
become the industry's leader in personalized quality care: 70% of
our centers earn 4- and 5-star ratings from Medicaid and
Medicare.gov, far ahead of all other providers. Our success in
caring for patients can be attributed to our mission, our
not-for-profit structure, and our people. Together, they create a
powerfully patient-centered organization. Our mission is clear: to
make life better for people living with kidney disease. Because we
are a non-profit, we can pursue that mission with all our
resources, united by our passion for patient care. As part of our
commitment to continuous improvement, Satellite Research explores
new ways to elevate the effectiveness and delivery of dialysis
therapy. And Satellite Wellbound is leading the industry in home
dialysis because better outcomes and quality of life are our
highest priority. We are also substantial contributors to community
and philanthropic kidney initiatives. Across our organization, we
share a single mission - to make life better for those living with
kidney disease. Watch our video to learn more about our mission.
About the Role The Clinical Improvement Manager (CIM) team
functions as Quality Assurance and Improvement (QAI) support to all
Satellite Healthcare's (SHC) WellBound Home programs. This role is
an expert resource and partner providing ongoing quality
improvement (QI) collaboration with centers to optimize patient
health and safety outcomes, provide quality assessment and
performance improvement (QAPI) process training and education, and
ongoing support aligned with SHC's quality strategy, initiatives
and priorities. The CIM works collaboratively with the Operations
leadership, and their center teams as the expert in QI to assist,
coach and facilitate the implementation process of corporate
initiatives, as well as development and implementation of quality
improvement plans as needed. The CIM organizes center outreach
activities as identified and prioritized by SHC data trends,
company quality strategy and quality triggers identified through
SHC Integrated Quality Model (IQM) and Quest for Quality program
(Q4Q). The CIM participates in Center and Market Service Area's
quality meetings, develops and presents QI training content, for
new and existing employees during orientation and other venues
where QI training opportunities are identified. The CIM provides
in-servicing, monitoring and education for Center and Assistant
Center Managers (CM/ACM) and all other clinical staff members to
support improvement aligned with company quality strategies, QAPI
process, quality initiatives and priorities. The CIM is also
responsible for communicating and sharing QI best practices that
support organizational goals, as well as identify improvement
opportunities that exist in processes, systems and or policies,
recommended for enterprise wide enhancements and improvements.
Essential Functions:
- Communicate recommendations to Clinical Improvement Leadership
team when new knowledge indicates a need for new or revised
policies & procedures/protocols (P&P)
- Collaboratively support and participate in identifying,
developing, piloting, and implementing training for Medical
Clinical Affairs (MCA) initiatives
- Review quality measures monthly per Q4Q assignment and provide
support aligned with level designation to Operations leadership,
Medical Director and Center Management that will improve and
sustain quality and safety outcomes
- Support Continuous Quality Improvement activity and plans
through attendance or review of QAPI meetings, providing guidance
and recommendations for appropriate PDSA QI plans and QAPI
processes.
- Assist in identifying and developing new processes/systems to
support clinical improvement and patient safety workflow
- Identify and share best practices among centers in a timely
manner; provide direction to center team members in utilization of
resources to identify and resolve quality improvement
challenges
- Track and utilize tools to assist in identification and
completion of root cause analysis (RCA).
- ------------------ Provide timely communication and
documentation of improvement opportunities and plans identified
through center Q4Q outreach support visits to Clinical Improvement
leadership, Operations Leadership, Medical Directors and Center
Manager, including request for additional resources from Medical
liaison, Education, and Safety/Infection prevention teams.
- Provide guidance to employees regarding infection control
policies and procedures, in collaboration and communication with
Infection prevention manager
- Review of electronic health records (EHR) to ensure accurate
and complete data entry of patient clinical plans and infection
control data
- Review deficient findings with Center management and Operations
Leadership with recommendations for improvement
- Responsible for driving the Satellite Healthcare culture
through values and customer service standards
- Accountable for outstanding customer service to all external
and internal customers
- Develops and maintains effective relationships through
effective and timely communication
- Takes initiative and action to respond, resolve and follow up
regarding customer service issues with all customers in a timely
manner The essential functions listed are not a comprehensive
inventory of all duties, tasks, and responsibilities. Employees may
also perform other duties as assigned. All employees must work in
accordance with Satellite's Mission, Vision, and Values of
Compassion, Trust, Quality, Innovation, and Teamwork. Employees
must abide by all Satellite's standards of patient care, patient's
rights and ethical treatment, and adhere to safety and quality
programs. Education & Experience:
- Registered Nurse license; BSN preferred
- Three (3) years nephrology nursing dialysis experience
required; can be a combination of in-center, Acute, Peritoneal (PD)
and Home Hemodialysis (HHD)
- Current CPR/AED certification
- CNN/CDN preferred Any combination of education and experience
that would likely provide the required knowledge, skills, and
abilities as well as possession of any required licenses or
certifications is qualifying Knowledge, Skills & Abilities:
- Ability to communicate and build collaborative, professional
relationships with operational, and physician partners
- Experience in corporate quality improvement methodology and
techniques
- Flexibility in scheduling and ability to frequently travel
- Ability to prioritize and adapt based on changing
priorities
- Ability to proactively identify and analyze issues in the
workplace and identify and implement solutions collaboratively
- In-depth understanding of QAPI process, SHC quality program
initiatives and strategies, P&Ps/Protocols and familiar with
CMS quality regulatory requirements.
- Solid reasoning, critical thinking, and problem solving
abilities
- Ability to attend corporate and center meetings
- Strong communication skills; ability to read, write, speak,
understand and satisfactorily communicate with others in English in
person, over the phone and via email About You Making life better
for those with kidney disease is a mission you can embrace fully
and passionately. You want to learn about your patients beyond just
their time in treatment. You know the value of compassion,
commitment and especially collaboration. You believe in continuous
improvement as a way of looking at everything. You pursue goals
with determination and build long and productive professional
relationships. What You Will Gain Relationships: You will work
directly with a multi-disciplinary team who are just as passionate
as you about making a difference in others' lives. You will also
work alongside leaders who believe leading means serving; they
support you in providing care that is unsurpassed in our industry.
Impact: The care you provide will enable our patients to live a
better life that meets their needs holistically. Growth: A
Satellite career offers a lot of challenges, but also the support
and leadership to learn and grow from each one. Here, the paths you
find for fulfilling your aspirations don't need to be linear if
that's your choice. With everything Satellite is doing to be a
force for progress in the industry, you have many options before
you. Satellite Healthcare, Inc. is an equal opportunity employer.
Satellite Healthcare, Inc . does not discriminate in employment on
account of race, color, religion, national origin, citizenship
status, ancestry, age, sex (including sexual harassment), sexual
orientation, marital status, physical or mental disability,
military status or unfavorable discharge from military service.
Satellite Healthcare, Inc . offers a drug free work
environment.
Keywords: Satellite Healthcare, Sunnyvale , Clinical Improvement Manager, Healthcare , Sunnyvale, California
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