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Japanese Partnership Success Manager

Company: Plug and Play Tech Center
Location: Sunnyvale
Posted on: September 13, 2019

Job Description:





Japanese Partnership Success Manager


Job DetailsLevel EntryJob Location PNP HQ - Sunnyvale, CAPosition Type Full TimeEducation Level 4 Year DegreeSalary Range UndisclosedTravel Percentage NoneJob Shift UndisclosedJob Category UndisclosedDescription If you want to work for a rapidly growing company that values the work you do, then we want to meet you.

WHO WE ARE:

Plug and Play Tech Center is the largest global technology startup accelerator. With 14 industry specific programs ran annually, we match make startups with corporate leaders, such as Panasonic, Deutsche Bank, Maersk and Mercedes. With over 25 global locations, Plug and Play is searching for new team members to join our growing teams.

WHO WE'RE LOOKING FOR:

Plug and Play Tech Center is currently looking for a Japanese Partner Success Manager.

The Japanese Partner Success Manager is a client-facing role, dedicated to delivering ongoing support and guidance around business strategy and topics after the sales cycle has completed. He or she will focus on relationship-building and proactive support activities that, in turn, promote overall customer satisfaction, product adoption, retention, and renewals. The individual will manage high profile accounts in the IT, Manufacturing, and Financial Service industries who is primarily focused on reducing costs, increasing revenue, developing new products/services, providing additional value to their clients. The ideal candidate has a history of success interacting with clients and managing those relationships.

HOW YOU WILL MAKE A DIFFERENCE:



  • Achieve annual renewal and expanded revenue targets

  • Facilitate successful on-boarding of new customers

  • Leverage the Plug and Play service team (program team), methodologies, and best practices to support successful implementation on the customer side

  • Ensure that the customer's Plug and Play usage runs at an optimal level of performance

  • Understand and explain how features within the Plug and Play platform relate to customer needs

  • Build trusted relationships with key stakeholders within client organizations to generate proper level of adoption, ensure renewals, and create new revenue opportunities

  • Devise engagement plans that consider customer business goals and map products and services to achieve these goals

  • Understand the customer's business goals and technical environment, including software currently used by the client

  • Drive escalation of client issues, coordinate key resources in the escalation process, and assist with client issues through resolution



    Qualifications REQUIRED EXPERIENCE:



    • Native/near native Japanese (including business professional speaking/writing)

    • Native/near native English

    • Undergraduate degree required

    • Customer oriented with a focus on quality

    • Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all seniority levels

    • Comfortable with presenting to clients, big and small, both in-person and virtually

    • Ability to deliver results under pressure, work independently, and take ownership of assigned tasks

      PREFERRED EXPERIENCE:



      • 2+ years Project management experience

      • 2+ years business process improvement for customer facing organization including CSM

      • 2-5 years' experience in a senior client-facing role

      • Ability to interact and collaborate with key stakeholders within client organizations

      • Proven track record of working with customers on projects

      • Prove track record of meeting or exceeding performance and retention goals

      • History of leading cross-functional teams

      • Experience in managing issues, scope, and quality while bringing areas of responsibility and tasks to completing under strict deadlines

      • Experience with HubSpot and Salesforce



Keywords: Plug and Play Tech Center, Sunnyvale , Japanese Partnership Success Manager, Executive , Sunnyvale, California

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