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Senior Customer Success Manager - AI-Driven Revenue Operations

Company: Clari
Location: Sunnyvale
Posted on: June 15, 2019

Job Description:


Customer Success Manager - Bay Area, CA - AI-Driven Revenue Operations

***Only Applicants with direct Salesforce administration experience in a customer facing technical role will be considered.***
This is an amazing opportunity for a curious and driven problem solver -- a team player who loves thinking outside of the box in order to win. If this sounds like you, lets talk!

The most successful sales teams run on Clari, from opportunity to close. With Claris AI platform, sales reps know where to focus, managers can immediately spot risk in pipeline, and execs forecast with confidence.

For more than 5 years now, weve been delivering results and transforming the way our customers sell, forecast, and close. Industry leading companies like Box, Juniper Networks, Symantec, Okta, Palo Alto Networks, and Hewlett Packard Enterprise use Clari in every 1:1, QBR and forecast call armed with AI-driven visibility and predictive insights that boost rep productivity, improve pipeline health, and increase forecast accuracy.

Starting with the sales organization, were creating software that people love to use and solving BIG problems for our customers -- leveraging AI to transform the way they make decisions, how they work, and how they grow. Theres a huge opportunity ahead of us, and were about to blast off. Want a seat on the rocket?
As a Customer Success Manager, youll be on the front lines supporting our customers, and partnering deeply with other teams - from sales and engineering, to our product management, and our executives - to set them up for success. Youll be instrumental in the post-sales process, from initial customer onboardings to full scale deployment -- and will have ultimate responsibility for the renewal.

Day-to-day, youll be running your own meetings to uncover customer pain points, building out our solution to match their needs, training teams how to win on Clari, and building strong relationships with some of the brightest sales minds in the industry.

We have a unique approach to Customer Success, and truly believe in partnering with our customers. They think of us as extensions of their teams and we have the opportunity to be strategic advisors with our industry best practices. Its hugely satisfying work thats key to the success of the company. Youll never be bored and we think youll love being a part of our team!

Responsibilities




  • Drive success across customers and ensure they are on track to renew and expand

  • Ensure customers realize value and leverage all aspects of the product

  • Work with new customers to develop implementation and rollout plans across their entire organization

  • Proactively engage customers to drive product adoption and optimal product experiences

  • Configure product customizations to address customer needs

  • Build relationships with key customer champions, including VP Sales Operations, VP Sales, other executives and sales leadership

  • Track customer usage metrics and respond to any customer deployment or product issues

  • Create materials for Quarterly Business Reviews & conduct QBRs with customer champions

  • Take ownership of technical issues, responding in a timely manner, and working with cross-functional teams to document problem resolution steps and troubleshooting procedures

  • Develop and maintain product expertise, including best practices to provide value to customers

  • Share your customer expertise with the Product and Engineering teams to drive product improvements and contribute to the product roadmap

  • Contribute to the growth of Clari by being a Brand Ambassador and assist in the hiring of great talent


    Qualifications




    • BS/BA degree or equivalent

    • 3-5 years experience with technology and able to learn new technologies quickly

    • Customer-focused, enthusiastic, positive and service-oriented

    • Prior experience with SAAS applications (preferably Salesforce)

    • Prior experience in sales, account management, customer support or customer success

    • Prior consulting experience is ideal

    • Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate and train effectively

    • Skilled at problem-solving, decision making, and ability to navigate challenging situations in a professional manner

    • Excited to learn new technology and become a product expert

    • Desirable to have some Salesforce or Microsoft Dynamics user and administration experience

    • Strong analytical skills, coupled with the ability to think outside-the-box

    • Ability to work with minimum direction to achieve goals

    • Team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations






      Why Clari?

      Clari is a fun and fast-growing Silicon Valley company. We were named as a 2018 Bay Area Top Workplace for the 4th consecutive year. Clari was recognized as one of the 10 Coolest Machine-Learning and AI Startups of 2018 by CRN and the Gartner Cool Vendor in Gartners Tech Go-to-Market category. Clari earned a spot in G2 Crowds Top 25 Silicon Valley Companies, and earned the #1 overall ranking for G2 Crowds Top 20 Sales Analytics Software.

      Heres why Clari may be the perfect next step for you.

      1. Culture: promoting personal growth, independence, and teamwork.

      2. Executive team: a savvy team on their third company with deep market experience.

      3. Customers: leading companies that run their business on Clari.

      4. Investors: top VCs Sequoia, Bain Capital, Tenaya Capital, Thomvest Ventures, Blue Cloud Ventures, and Northgate that make up our superb and supportive board.

      Our team is made up of veteran entrepreneurs, brilliant engineers, tried-and-true sales professionals that have done this before and want to do it again, this time only bigger. Whats left to add? You.

      We are just a block from the Caltrain station in the heart of the Silicon Valley.

      Lets talk about whether Clari is the next logical next step for you.




Keywords: Clari, Sunnyvale , Senior Customer Success Manager - AI-Driven Revenue Operations, Executive , Sunnyvale, California

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