SunnyvaleRecruiter Since 2001
the smart solution for Sunnyvale jobs

Customer Success Manager

Company: The Select Group
Location: Sunnyvale
Posted on: October 30, 2024

Job Description:

CUSTOMER SUCCESS MANAGER (CSM)
Overview:We are seeking a Customer Success Manager to join a premium services delivery team focused on delivering best-in-class support to clients. In this role, you will manage small to mid-sized accounts and drive proactive solutions, ensuring customer satisfaction and success. This position allows for a flexible schedule with remote work opportunities.
Key Responsibilities:


  • Customer Management: Build strong, positive relationships with customers and internal stakeholders, serving as the primary point of contact for all service-related matters.
  • Service Advocacy: Act as an advocate for customers within the service delivery team, ensuring a seamless experience and successful resolutions to technical and service issues.
  • Customer Success Plans: Develop and implement Customer Success Plans (CSP) based on customer needs and goals, monitoring progress and results.
  • Problem Resolution: Lead and manage escalations, coordinating with engineering teams to resolve issues efficiently.
  • Reporting and Reviews: Conduct Quarterly or Monthly Service Reviews, analyzing key metrics and identifying trends to proactively address potential challenges.

    Must-Have Skills:

    • 2-4 years of experience in a customer success role (CSM, SAM, HTOM, etc.)
    • Basic understanding of wireless, networking, and IT environments
    • Experience with ITIL/ITSM processes (certification not required; V3 is acceptable)
    • Exceptional communication skills and a professional, personable demeanor

      Nice-to-Have Skills:

      • Proven ability to proactively manage customer expectations and drive successful outcomes
      • Familiarity with working in collaborative environments, contributing to team success and knowledge sharing

        Why Join Us:This is an opportunity to be part of a dedicated and innovative team, working alongside a renowned industry leader in networking and IT solutions. As a Customer Success Manager, you will be integral to helping clients achieve their IT objectives and enhancing overall satisfaction. If you are passionate about customer success and thrive in a dynamic environment, we encourage you to apply.
        #J-18808-Ljbffr

Keywords: The Select Group, Sunnyvale , Customer Success Manager, Executive , Sunnyvale, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Sunnyvale RSS job feeds