Nursing Operations Director
Company: Kaiser
Location: Santa Clara
Posted on: April 17, 2024
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Job Description:
Job Summary:
Plans, organizes, directs, evaluates and coordinates administrative
nursing services within a single medical center including but not
limited to patient care staffing office and systems, nursing
supervisors, quality liaisons, bed control, and lift
team/transport. Collaborates with KFHP/H and the Medical Group
staff in the development and execution of strategic plans,
providing quality care, and managing cost-effective services which
are aligned with federal, state, and local regulations. Accountable
for the following areas dependent upon medical center beds and
services offered: Administrative Services: Staffing Offices
including systems, Nursing Supervisors, Bed Control, Nursing
Quality including Quality Liaisons and Responsible Reporting. Key
Relationships include Clinical and Administrative Director peers,
Chiefs of Service, other department directors reporting to
Assistant Administrators for clinical and operations, regional PCS,
AMGAs, community peers.
Essential Responsibilities:
Collaborates with CNO and other medical center management in
identifying and implementing innovative models and best practices
with an emphasis on quality of care, service improvements and cost
reduction.
With TPMG partner and other Directors, directs development and
implementation of quality and utilization standards across the
continuum of care to ensure coordinated plans of treatment, patient
focused delivery of services and cost effective utilization of
necessary services. Builds trust with the nursing team through
visibility.
Coordinates with TPMG to provide for the seamless transition of
patients across the continuum of care. Establishes partnerships
with facility leadership groups.
In collaboration with medical staff and facility leadership ensures
a superior care experience and a safe environment with patients and
staff. Ensures policies, practices, and procedures comply with
administrative, legal and regulatory requirements of the Health
Plan contract and governmental and accrediting agencies.
Maintains and updates administrative policies and procedures
related to nursing. Oversees the development of department
standards as identified by regulatory agencies including policies
and procedures.
Provides clinical and professional oversight for areas of
accountability. Assures successful implementation of organizational
strategies: Hospital Efficiency, Work Place Safety, Supply Cost
Initiative including OR Back-log, Patient Satisfaction. Through the
hiring, retention, and development of internal staff in areas of
accountability, achieves staffing ratios and optimal patient
outcomes with minimal dependence on premium pay (overtime and
registry/traveler staff).
Mentors nursing managers in development of leadership skills,
fiscally accountable staffing/scheduling practices, professional
development of staff, and outcomes based practice.
Utilizes research data to implement clinical changes and the
delivery of patient care and member services.
Develops services that achieve a high level of customer
satisfaction with emphasis on customer service, highest standards
of quality and innovation.
Maintains a state of continuous regulatory readiness. Enhances
nursing practice and patient outcomes through the effective use of
the GRASP committee.
Plans, organizes, directs, evaluates, and coordinates the staffing
office including effective use of position control, scheduling
practice, time and attendance system (TIME), staffing system
(ANSOS), and workload system (GRASP).
Develops and manages a high-functioning staffing office team that
effectively utilizes resources, systems, and policies and
procedures.
Ensures nursing supervisors provide professional and clinical
oversight on off-shifts including mentoring of assistant nurse
managers and staff.
With Utilization Management, Support Services, ED, and other
hospital departments, manages bed control by ensuring appropriate
policies and procedures, effective communication channels, rapid
response to EPRP for bed, and timely dispute resolution.
Maintain bed control flow on a day-to-day basis.
Works with facility Chief Financial Officer and Admitting Office to
assure coordination of movement of patient through system and
facilitate work with financial counselors. Includes accountability
for Admissions, Discharge, and Transfers (ADT) system. Collaborates
with Quality and Service on the development of nursing quality
program.
Manages Quality Liaison(s) and ensures successful implementation of
responsible reporting program and other nursing quality
programs.
Manages and resolves human resource, labor relations, employee and
department safety and risk management issues.
Participates in developing the hospitals plan for the recruitment
and retention of nursing resources to ensure that a sufficient
number of qualified staff members are available to meet the needs
of the patients.
Directs the budget and resource allocations for designated
departments. Manages the financial performance and identifies and
implements strategies to reduce costs and improve quality of care
and services.
Communicates effectively as hospitals advocate to members of the
community, continually seeking ways to improve and promote the
public relations objective of the hospital and marketing
services.
Accesses KP Health Connect to evaluate the quality of care
provided. Uses KP Health Connect to manage clinical operations.
Monitors quality, appropriateness, and accuracy of KP Health
Connect documentation. Maintains role specific KP Health Connect
competencies.
Kaiser Permanente conducts compensation reviews of positions on a
routine basis. At any time, Kaiser Permanente reserves the right to
reevaluate and change job descriptions, or to change such positions
from salaried to hourly pay status. Such changes are generally
implemented only after notice is given to affected employees.
Basic Qualifications:
Experience
Minimum seven (7) years of nursing experience in patient care.
Minimum five (5) years of management experience required.
Education
Graduate of accredited school of nursing Masters in Nursing or
Bachelors in Nursing with Masters degree in related field.
License, Certification, Registration
Registered Nurse License (California) required at hire
Additional Requirements:
Demonstrated strong interpersonal communication skills.Demonstrated
ability to lead and manage through influence and
change.Demonstrated knowledge of federal and state laws and
regulations such as: Knox-Keene Act, Federal HMO Act, Nurse
Practice Act, The Joint Commission, and all applicable Medicare and
Medi-Cal regulations. Demonstrated ability to achieve results in a
union environment.Proven ability to deliver results for meeting
organizational objectives.Proven ability to work effectively with
Labor.Proven strong quantitative and IT systems skills.Previous
experience and knowledge of nurse staffing and nursing workload IT
systems.Must be able to work in a Labor/Management Partnership
environment.
Preferred Qualifications:
Magnet/shared governance experience preferredManaging in a
collective bargaining environment preferredDoctor of Nursing
Practice (DNP) or PhD in Nursing preferred
PrimaryLocation : California,Santa Clara,Santa Clara Hospital
HoursPerWeek : 40
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri
WorkingHoursStart : 7:00 AM
WorkingHoursEnd : 5:00 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : NUE-NCAL-09-NUE-Non Union
Employee
Job Level : Director/Senior Director
Job Category : Nursing Licensed & Nurse Practitioners
Department : Santa Clara Homestead Hospital - Nursing
Administration - 0201
Travel : No
Kaiser Permanente is an equal opportunity employer committed to a
diverse and inclusive workforce. Applicants will receive
consideration for employment without regard to race, color,
religion, sex (including pregnancy), age, sexual orientation,
national origin, marital status, parental status, ancestry,
disability, gender identity, veteran status, genetic information,
other distinguishing characteristics of diversity and inclusion, or
any other protected status.--s-p-m1--
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Keywords: Kaiser, Sunnyvale , Nursing Operations Director, Executive , Santa Clara, California
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