Project Manager - Remote
Company: Madrona Venture Labs
Location: Sunnyvale
Posted on: November 17, 2023
Job Description:
Clari's Revenue platform gives forecasting accuracy and
visibility from the sales rep to the board room on revenue
performance - helping them spot revenue leak to answer if they will
meet, beat, or miss their sales goals. With insights like this, no
wonder leading companies worldwide, including Okta, Adobe, Workday,
and Zoom use Clari to drive revenue accuracy and precision. We
never get tired of our customers singing our praises because it
fuels us to help them continue to achieve remarkable. The next
generation of revenue excellence is here---are you ready to achieve
remarkable with us? About the Team The Customer Solutions team
works directly with our customers across the entire customer
journey, from the initial discovery process through implementation
to renewal and expansion. Our team comprises product, process, and
strategy experts, including sales engineering, professional
services, customer success, digital success, and customer support.
About the Role As a Clari Professional Services Project Manager,
you will be responsible for successfully delivering and managing a
portfolio of implementation projects. This includes engagement
across the entire implementation lifecycle from pre-to-post sales
transition to Customer go-live. You will partner directly with our
internal teams: Sales, Customer Success, Account Management,
Technical Support, Product Management, Engineering, Security, and
Executive Leadership, in ensuring the successful Clari launch of
our Customers. Clari is rapidly expanding into new customer
segments, personas, revenue models, and industries, so you will be
defining and learning every day how to make our customers
successful with our platform. The oversight of this role will span
across all segments of our business: Enterprise, Commercial and
Scale. You will also be assigned and responsible for the delivery
of key internal PMO initiatives that help scale our Professional
Services organization. Our ideal candidate is proactive, curious,
tenacious, driven and not afraid to get technical. Successful
Project Managers at Clari lead by example, become experts in the
Product, and use that knowledge to drive the change they want to
see. This is a fully remote opportunity and can be worked from any
location in the United States.Responsibilities
- Manage a portfolio of projects across all Clari Customer
segments: Enterprise, Commercial, Scale
- Manage delivery quality assurance project activities including
project documentation, timesheets, contracts, schedules, forecasts
and financials
- Develop and deliver progress reports to PMO and Executive
leadership
- Manage time tracking activities across all project resources,
ensuring the proper roll-up of weekly timesheets
- Partner with the Clari or Partner Solution Consultants to
ensure timely updates of project plans, status updates, task lists,
escalations, and help drive projects towards successful
deployment
- Develop the process and build collateral to support Clari best
practices that will help guide customers in operationalizing the
Clari platform within their company
- Facilitate a smooth hand off from the pre-sales team once a
contract is signed to the Professional Services, Customer Success &
Support teams
- Proactively help our Solution Consultants manage and mitigate
risk throughout the implementation
- Manage any project and product related issues or
escalations
- Build strong cross-functional relationships internally, working
with Sales, Customer Success and Support, Product Management, and
Engineering Qualifications
- 2+ years in both internal and customer facing project
management roles
- Prior functional usage of SFDC required,
configuration/architectural experience preferred
- Experience using one of the following PSA or Project Management
tools preferred: Rocketlane, Smartsheet, FinancialForce, Cloud
Coach, Microsoft Project, Asana, Monday.com, etc.
- Experience working with cross-functional teams including
Customer Success, Sales, Security, Product Management, and
Engineering
- Superior communication skills (presentation, written, and
verbal) and demonstrated ability to communicate/present effectively
at all levels of the organization
- Strong problem-solving skills to resolve project related issues
(ex. timeline risk, scope creep, resource constraints, etc.) and
escalations while navigating challenging situations in a
professional manner
- Passion for delivering outstanding customer experience;
customer-focused, enthusiastic, positive and service-oriented Perks
and Benefits @ Clari
- Remote-first with opportunities to work and celebrate in
person
- Medical, dental, vision, short & long-term disability, Life
insurance, and EAP
- Mental health support provided by Modern Health
- Pre-IPO stock options
- Well-being and professional development funds
- Retirement 401(k) plan
- 100% paid parental leave, plus fertility and family planning
support provided by Maven
- Discretionary paid time off, monthly 'take a break' days, and
Focus Fridays
- Focus on culture: Charitable giving match, plus in-person and
virtual events It is Clari's intent to pay all Clarians competitive
wages and salaries that are motivational, fair, and equitable. The
goal of Clari's compensation program is to be transparent, attract
potential employees, meet the needs of all current employees and
encourage employees to stay and grow at Clari. Actual compensation
packages are based on several factors that are unique to each
candidate, including but not limited to specific work location,
skill set, depth of experience, education and certifications. The
salary range for this position is $90,000 to $135,000. The
compensation package for this position also includes stock options
and company-paid benefits, including well-being and professional
development stipends. #BI-Remote #LI-Remote You'll often hear our
CEO talk about being remarkable. To Clari, remarkable means many
things. We believe in providing interesting and meaningful work in
a nurturing and inclusive environment. One that is free from
discrimination for everyone without regard to race, color,
religion, sex, sexual orientation, national origin, age,
disability, gender identity, or veteran status. Efforts have to be
recognized. Voices have to be heard. And work-life balance has to
be baked into the very fiber of the company. We are honored to be
recognized by Inc. Magazine and Bay Area News Group as a best place
to work for several years running. We'd love to have you join us on
our journey to remarkable! If you feel you don't meet 100% of the
qualifications outlined above, we want you to apply! Clari believes
in hiring people, not just skills. If you are passionate about
learning and excited about what we are doing, then we want to hear
from you. Clari focuses on culture add, not culture fit. One of our
values is One with Customers, and we know we can serve them better
when we involve as many different perspectives as possible. Our
team is made stronger by what makes you unique, so we hope you'll
bring your whole self to the job.
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Keywords: Madrona Venture Labs, Sunnyvale , Project Manager - Remote, Executive , Sunnyvale, California
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