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Assistant Facilities Manager

Company: JLL
Location: Sunnyvale
Posted on: November 20, 2022

Job Description:

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Job Description


Assistant Facilities Manager

Position Summary:

Assist the Facility Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client's corporate real estate goals and objectives.

Essential Functions:

* List the specific tasks, duties, and the primary responsibilities of the job. The list should include statements explaining why the function is required.
* Work with Regional Manager to oversee the delivery of maintenance and repair services.
* Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction
* Interface with occupants of selected properties.
* 24/7 emergency call support and site attendance is required
* Follow established escalation procedures and incident reporting procedures
* Support work order management for in house staff and vendors as necessary.
* Meet or exceed site Key Performance Indicators (KPI's); assist with monitoring Service Level Agreements (SLA's) monthly to identify potential challenges and plan corrective actions accordingly
* Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations
* Assist in the development and management of operating and capital budgets.
* Support the Regional Manager in the implementation of short and long-term projects for the client.
* Assist in the development and implementation of the annual management plan; accomplish key performance indicators as identified by the Account Manager.
* Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.
* Maximize utilization of suppliers, preferred vendors/contractors and the level of spending with Minority/Women owned Business Enterprises (M/WBE).
* Insure compliance with Jones Lang LaSalle minimum audit standards.
* Assist in the development and management of the detailed, zero-based annual operating budgets for each building in your territory.
* Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis.
* Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review.
* Manage the maintenance of existing contracts.
* Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes writing contract, obtaining necessary vendor set up forms and reviewing certificate of insurance for compliance.
* Support IFM team to collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.

Required Knowledge, Skills and Abilities (KSA)

* The top 3-5 specific knowledge, skills and abilities (KSAs) required for job performance from job analysis and/or performance management program.
* Bachelor's degree
* Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant
* Excellent customer, computer, managerial, verbal and written communication skills
* Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
* Basic knowledge of building systems (mechanical and electrical systems).
* Computer proficiency

Required Skills:

Job Tags:



Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people, and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:

* 401(k) plan with matching company contributions
* Medical, Dental & Vision Care
* 6 weeks of paid parental leave at 100% of salary
* Paid Time Off and Company Holidays
* Flexible Work Arrangements may be available
* Executive Benefits

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Keywords: JLL, Sunnyvale , Assistant Facilities Manager, Executive , Sunnyvale, California

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