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Technical Account Manager, Google Cloud Professional Services (Mandarin)

Company: Google
Location: Sunnyvale
Posted on: August 6, 2022

Job Description:

Minimum qualifications:Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience3 years of experience in a customer-facing role, interfacing with executive stakeholders and driving customer technical implementationsExperience supporting customers in cloud operations, launch/capacity planning, and/or IT consultingAbility to speak and write in English and Mandarin fluentlyPreferred qualifications:MBA or Master's degree in a management, technical, or engineering field with 7 years of customer-facing experienceExperience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutionsExperience collaborating across business units internally and at large enterprisesExperience in application/workload migration to public cloud providers, and translating business requirements into technological solutionsUnderstanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networksExcellent communication, presentation, problem solving, and management skills About the job Our Professional Services organization in Google Cloud delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.As a Technical Account Manager (TAM), you will draw on your customer-facing capabilities and technical acumen to help customers successfully adopt Google Cloud products. Your expertise with cloud infrastructure, program management, enterprise technology implementation, strategy development, and customer advocacy will play a key part in your day-to-day work driving success for our customers.You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their cloud transformation journey. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services, like Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Workspace, Chrome, and many more. As a TAM, you will regularly engage with stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. As a successful TAM, you will utilize relationship management and technical credibility to effectively communicate at all levels of the organization.You will also travel domestically and internationally approximately 25% of the time.Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google's cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems. Responsibilities Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive feature development. Lead across multiple work streams and teams to maintain customer momentum.
Develop strategic relationships with stakeholders to understand a customer's business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and Support to guide issues/escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate cloud adoption.

Keywords: Google, Sunnyvale , Technical Account Manager, Google Cloud Professional Services (Mandarin), Executive , Sunnyvale, California

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