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Sr Director, Engineering Operations

Company: Fiserv
Location: Sunnyvale
Posted on: August 4, 2022

Job Description:

Responsibilities:The Engineering Operation lead will manage a team of Engineering Operations team members to create, improve and run the processes/operations necessary to scale up our rapidly-growing Engineering teamThe Engineering Operation lead will partner with SW and HW Engineering team members, Release Management, SRE , Platform and DevOps team on projects that optimize collaboration, streamline operations, and communicate our strategic direction.Facilitate the collaboration across teams and lead discussions with project stakeholders on requirements, timelines, goals, and resourcingApply project management best practices and frameworks to develop effective and efficient project plansProactively report on project status, risks, budget and milestones to relevant organizational leadership and stakeholdersEnsure project quality and timelines align with strategic and cross-functional goals, objectives, and prioritiesCoordinate internal resources in assembling projects teams based on needed skills, perspectives, and technical expertiseManage and communicate changes to the project scopeEstablish ongoing management of project implementation as neededParticipate with senior management to establish strategic priorities, plans and objectivesServe as a catch-all facilitator for your team and be their biggest advocateContribute to hiring and growing the team by recruiting members of your team and improving our hiring processesCreate, manage, and execute on large-scale processes such as improving our on-call system, managing our Product releases, managing our bug management processes, running planning and goal setting processes across EngineeringBe metrics oriented and instill and lead with a deep understanding and application of key metrics across all engineering areasImprove our tooling to help with better automation and self servicing.Qualifications:This individual must have a solid understanding of project management methodologies and frameworks, experience achieving high quality and timely project outcomes, strong collaboration, and experience in managing multiple cross-functional projects simultaneouslyMinimum of 8-10 years of relevant work experience in Software system project management.Minimum 3 years of experience in software delivery and release management.Minimum 3 years of experience in deploying and managing software services on public cloud such as GCP, AWS or Azure is required.Excellent communication, both written and verbal, with ability to communicate ideasKnowledge of project management principles/methodologies and tools such as Jira, Microsoft Project Plan.Strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly with attention to detailHighly diplomatic with the ability to work optimally with people at all levels in an organizationStrong analytical and quantitative skillsAbility to prioritize among multiple workstreamsProficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint) and Google Suite applications (Docs, Sheets, Slides)Nice to have:Knowledge of Site Reliability and DevOps is plusKnowledge of POS, Payments or Fintech services will be helpfulKnowledge of Android devices management or IOT is plus Associated topics: design, engineering, manufacture, product, product manager, production, program manager, quality

Keywords: Fiserv, Sunnyvale , Sr Director, Engineering Operations, Executive , Sunnyvale, California

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