IT Hardware Program Manager

Company: CBRE
Location: Sunnyvale
Posted on: July 30, 2022

Job Description:

Posted
18-Jul-2022
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Sunnyvale - California - United States of America

JOB SUMMARY

Oversees the computer hardware inventory, procurement and operational management for the CBRE account team globally, in conjunction with other regional IT Equipment Managers. Provides level I & II end-user support for hardware issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordinates the provisioning of computers and related peripherals to employees, including recovery and redeployment of this equipment for transitioning employees.

Acts as relationship manager with third parties and provides IT program management for the account team

Manage relationships with computer equipment suppliers and third parties, ensuring product supply meets forecasted delivery requirements.

Develop (as needed) and maintain a database of computers and related peripherals deployed, stored, and forecasted. Provide monthly reports to client and internal teams.

Collaborate with clients as needed and internal teams on computer equipment requirements..

Performs service administration tasks for software and hardware products to ensure manufacturer warranty.

In conjunction with Client Tech support, Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.

Assists in the purchasing of new computer equipment and peripherals for a specified location.

Performs software and hardware inventory.

Manage communications with end users regarding the updates surrounding their technical devices and peripherals.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.

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QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of two to three years of related experience and/or training.

CERTIFICATES and/or LICENSES

A+ PC Technician; - Both Network + and Dell Hardware certification is a plus.

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

FINANCIAL KNOWLEDGE

Ability to comprehend, analyze, and interpret situations. Ability to solve problems involving several options. Requires strong analytical and quantitative skills.

REASONING ABILITY

Ability to comprehend, analyze, and interpret situations. Ability to solve problems involving several options. Requires strong analytical and quantitative skills.

OTHER SKILLS and ABILITIES

Exceptional Customer Skills required.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisors.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

Keywords: CBRE, Sunnyvale , IT Hardware Program Manager, Executive , Sunnyvale, California