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Director, Trust Risk Management- Trust & Safety

Company: LinkedIn
Location: Sunnyvale
Posted on: June 21, 2022

Job Description:

Company DescriptionLinkedIn is the world's largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.Job DescriptionAt LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what's best for you and when it is important for your team to be together.Serving our 800+ million members worldwide, the Trust & Safety organization is tasked with keeping LinkedIn a professional place. Our team members are proactive, motivated, organized, and possess a global perspective - and able to work well in a team-oriented environment. The Trust & Safety team is looking for a Director of Trust Risk Management (TRM) to lead our efforts in managing, mitigating, and addressing potential risks in new products as well as enhancements to existing products. This role is a key strategic leader that will drive impact across the entire company and our product ecosystem.Trust Risk Managers (TRMs) play a key role in scoping, prioritizing and executing various cross-functional projects and initiatives. This includes, but is not limited to: fraud/abuse systems & tool implementations, risk assessments for new products and features, and addressing incident response for time-sensitive issues. You will be exposed to a wide array of technical and non-technical projects at any one time that support LinkedIn's business and operations.The TRM team is the connective tissue between the various LinkedIn product teams and the Trust ecosystem - identifying when and how they should interact, facilitating that interaction, and ensuring they address the most critical issues on the right timelines. This role will have deep exposure across multiple organizations and leadership. The TRMs are a high growth team with an ambitious roadmap to transform the way the organization incorporates Trust into new product development - and pivotal in the journey to go from thinking about Trust as a guardrail to Trust as a differentiator.You will work closely with product, engineering, legal, AI, security, and data science teams and will be pivotal in defining how Risk is assessed and managed across Trust teams. Using your strong communication skills, you'll effectively collaborate with a variety of people and job functions, juggling and accomplishing tasks of moderate to high complexity, and are able to work productively in a fast-paced, team-oriented environment.Primary Responsibilities:

  • Gather and document business needs and requirements from internal business partners. Deep dive into business processes, policies, workflows, and tools and systems.
  • Manage and perform risk assessments for new products and features to mitigate risk to members and customers
  • Prioritize critical time-sensitive incidents of high impact to the company
  • Perform post-mortem to analyze gaps and identify improvements to products and processes
  • Craft and communicate effective data-driven stories and updates to internal stakeholders in order to influence decisions and outcomes
  • Apply industry knowledge to educate & empower members, customers, and employees on trust & security issues
  • Work collaboratively with business and technical stakeholders to identify optimal solutions based on a variety of criteria (cost, level of effort, complexity, timing, etc)
  • Prioritize projects appropriately and help define strategy & roadmap
  • Lead cross-functional team including third-party vendors to aggressively address key project issues, identify solutions and remove obstacles.
  • Provide status/health updates to various levels of leadership and stakeholder audiences
  • Clearly identify dependencies and risks associated with all projects.Leadership Responsibilities:
    • Proven ability to build high performing teams, setting a vision and strategy to drive the teams forward and keeping them focused on delivering results critical to business success
    • Identify and analyze improvements to the business - opportunities for improving the customer experience and driving operating efficiency - to support the strategic and operational goals of Trust & Safety
    • Ability to lead and influence in a matrix environment is critical
    • Foster collaboration, value other's perspectives and gain support and buy-in for organizational proposals
    • Ability to negotiate with peers and senior leaders to come to agreed upon and productive solutions to business problems
    • Partner with cross-functional teams to produce requirements and design for quality assurance that align to LinkedIn's business and Trust & Safety strategies QualificationsBasic Qualifications:
      • 10+ years of experience in Risk Management, Product Management, Process Improvement, or a comparative role
      • 8+ years of management experience
      • Bachelor of Science / Bachelor of Arts
      • Post COVID travel may be required up to 10%-20% to LinkedIn sites nationally and internationallyPreferred Qualifications:
        • 6+ years leading a team of Risk Management, Product Management, and/or similar roles
        • 4+ years of experience with Content Moderation, Policy or Anti-Abuse Operations within a Trust & Safety organization
        • Business consulting experience
        • Familiarity with Internet Policy and Trust & Safety risk trends like spam, fraud, identify theft, abuse and misinformation
        • Demonstrated ability to analyze data and processes, derive insights, report insights in clear format, and present insights in compelling fashion to executive level leadership
        • Outstanding leadership, facilitation, and problem-solving skills. Ability to effectively collaborate and influence at all levels of the organization.
        • Excellent relationship skills; ability to establish credibility and rapport with technical and non-technical team members and to work collaboratively and cross-functionally
        • A broad enterprise-wide view of the business and varying degrees of appreciation of strategy, processes, and capabilities, enabling technologies and governance. ---
        • Strong situational analysis and decision-making abilities
        • Experience with common project management tools/Familiarity with agile development or other rapid iteration methodologies
        • Experience with metrics, analysis and other data-driven decision making
        • Ability to develop working knowledge of technical aspects of systems, including configuration, settings, logging, and permissions
        • Strong ability to influence, negotiate, adapt to change
        • Experience working in fast paced, high-growth, and results orientated environment that demands excellence
        • Ability to succeed in a highly collaborative team environment with multiple in-flight initiatives and stakeholders
        • Exceptional communication skills and the demonstrable ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations.
        • Experience with change management
        • Superior judgment, problem resolution, team building, negotiation, decision-making skills
        • Ability to successfully navigate between tactical and strategic objectives
        • Manages confidentiality without exceptionAdditional InformationEqual Opportunity StatementLinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd.in/equalemploymentopportunity2017. Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf. Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
          • Documents in alternate formats or read aloud to you
          • Having interviews in an accessible location
          • Being accompanied by a service dog
          • Having a sign language interpreter present for the interviewA request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.Pay Transparency Policy Statement As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.Global Data Privacy Notice for Job Candidates Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

Keywords: LinkedIn, Sunnyvale , Director, Trust Risk Management- Trust & Safety, Executive , Sunnyvale, California

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