Senior Project Manager, Global Services Business Systems

Company: Intuitive Surgical
Location: Sunnyvale
Posted on: June 19, 2022

Job Description:

Company DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. -As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. -Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere-we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. -Passionate people who want to make a difference drive our culture-our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. -Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive careJob DescriptionThe Senior Project Manager is responsible for providing cross-functional project management on behalf of the Global Services Business Systems team supporting key strategic initiatives in support of business processes and systems to support the global services business. This is a business facing role and will assist in aligning all business side deliverables with the IT Solutions team.The Senior Project Manager serves is the primary liaison for business systems between Intuitive's Global Services Business Systems team and the global functional teams including Field Service, Technical Support, Customer Success, and Service Operations teams. - With the development and introduction of new processes and / or business systems, the Senior Project Manager identifies project strategies, requirements, risks, deliverables, schedules, and leads the cross-functional effort to execute readiness to the project plan. - The Senior Project Manager will tightly align with upstream/downstream business partners supporting the specific business system and functional process.Roles and Responsibilities: - - - - - - - - - Provide functional, strategic, and tactical leadership to project teams responsible for new or sustaining business systems and related processes on behalf of the Global Services business unit; ensuring appropriate planning, communication, risk mitigation, and business unit readiness in alignment with cross functional teams as needed. - - - - - - - - - Create and maintain project schedules, budgets, and communicate status and risks cross-functionally to global Services stakeholders - - - - - - - - - Work with the business systems team and functional teams to drive service systems requirements, directly impacting the ability of support the global service organization. - - - - - - - - - Ensure that domestic & global service systems strategies, assumptions, business opportunities are measured & periodically reviewed throughout duration of project execution & initial product launch - - - - - - - - - Maintain a portfolio of active business systems projects and lead review meetings to Services Executive Management as needed - - - - - - - - - Strong collaboration and communication with internal and external business units, bridging development of processes, approaches, and cultures. Work with partner groups to gain alignment & support to achieve project objectives. - - - - - - - - - Leadership and coordination of staff planning, organizational design, and strategy to anticipate and ensure readiness for future business system needs - - - - - - - - - Lead continuous improvement efforts regarding the project management efforts on behalf of Global Services Business Systems BU. - - - - - - - - - Work with process architects, business analysts, and business leaders to identify potential business process gaps or user requirements gaps. - - - - - - - - - Understand various Global Services functions and related business systems and the use of such systems including process and data flow. - - - - - - - - - Identify project risks, develop mitigation strategies, and monitor project health. - - - - - - - - - Utilize project management tools and templates (project plans and trackers) to support lessons learned helping drive consistency across projects. - - - - - - - - - Leverage well developed interpersonal skills to build and maintain positive working relationships with functional groups throughout the organization. - - - - - - - - - Provide guidance and coaching/mentoring to direct reports, team members and other project leaders as appropriate. - - - - - - - - - Functional Capabilitieso - - Project lifecycle knowledge- Able to handle complex tasks. - Applies thorough and detailed understanding of best practice project management techniques, including effective approaches to new and existing business systems.o - - Complexity of Assignments - Assigned multiple priorities as a matter of routine. - Prioritizes independently and effectively. -o - - Scope of work and collaboration - Influences others. - May be called upon to provide leadership. - - - - - - - - - Planning/Executiono - - Ability to communicate effectively - Effective presenter and meeting facilitator, tailoring communication to meet the needs of the audience. - Communicates internally, with suppliers, and to larger company audiences.o - - Reality based projections and status assessments - Proactively seeks and shares information to inform deadline management, demonstrating the ability to negotiate and prioritize. - Provides early warning of risks. - Ideas are solid and in the context of objectives and constraints.o - - Root Cause Analysis, independence, and thoroughness - Independently orchestrates approaches to determining root cause and problem solving on complex, multi-dimensional issues, and determining when proposed solutions are effective. Works well under pressure.o - - Focus - Understands priorities of personal work and that of other groups and uses that knowledge to optimize results. Proactively goes outside the group to - seek information relevant to completiono - - Effective Interaction - Understands priorities of personal work and that of other groups and uses that knowledge to optimize results. Proactively goes outside the group to - seek information relevant to completionQualificationsSkills/Job Requirements: - - - - - - - - - PMP Desired - - - - - - - - - B.S. Degree or related equivalent work experience required - - - - - - - - - 6-10 years of experience supporting global business systems (medical devices and/or robotics preferred), including streamlining processes (i.e. Six Sigma) - - - - - - - - - Demonstrated experience influencing projects on behalf of services organizations, familiarity with field service, technical support, customer support, product support and related teams - - - - - - - - - Experience working in a regulated environment; familiar with Medical Device Regulations - CFR & ISO requirements preferred - - - - - - - - - Pragmatic organized and detailed. - Has a big capacity to both think and do, strong on detail and highly organized, a team player - - - - - - - - - Ability to promote ideas persuasively, influence others, and build and maintain effective professional relationships with internal partners and business leaders - - - - - - - - - An independent thinker willing and able to express and support a point of view - - - - - - - - - Demonstrated ability to think innovatively, connecting the dots and able to make the leap from information to insight - - - - - - - - - Organize, summarize, clarify, and communicate ideas simply, succinctly, and accurately to technical and non-technical audiences and leadership levelsAdditional InformationAll your information will be kept confidential according to EEO guidelines.Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. - Details can vary by role.Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. Shift : Day Travel : 10% of the timeJob SummaryJob number: JOB1189Date posted : 2022-05-27Profession: Product Engineering & DesignEmployment type: Full-time

Keywords: Intuitive Surgical, Sunnyvale , Senior Project Manager, Global Services Business Systems, Executive , Sunnyvale, California